abstraction
Junior Member
- Joined
- Apr 20, 2011
- Posts
- 45
I don't expect to get the perfect seat on discount economy, even if I am platinum. I do want to be able to discuss it. I ask two questions - is the plane completely full? If not, is it possible to find a seat with a spare seat beside me. I'm away nearly every second week, flying across time zones and through the night, and it can make a real difference to my productivity and long-term health to get some space.
On Saturday in manila, with NO-ONE IN THE QUEUE behind me, I asked if the plane was completely full. I was assured it was. I checked this three times - 'so there is not a single spare seat on the plane?' Both staff assured me this was the case.
But there were at least twelve spare seats in economy and one in business. I seriously doubt that 13 people didn't show (perhaps someone who knows might correct me there). As far as I can see I was fobbed off so that they didn't have to do anything messy. They knew once I was on the plane I would be out of their sight. This often happens, usually at check-in overseas, but occasionally in Australia as well.
I felt seriously let down. The air crew were very apologetic (I think Qantas air crew are great - biggest asset Qantas has) and told me they reported this incident.
But this is poor form. You can tell me that you can't change my seat at this late stage or whatever - I accept that - but don't use fiction with passengers to make your life simpler. Next time I'm tempted to write down names.
On Saturday in manila, with NO-ONE IN THE QUEUE behind me, I asked if the plane was completely full. I was assured it was. I checked this three times - 'so there is not a single spare seat on the plane?' Both staff assured me this was the case.
But there were at least twelve spare seats in economy and one in business. I seriously doubt that 13 people didn't show (perhaps someone who knows might correct me there). As far as I can see I was fobbed off so that they didn't have to do anything messy. They knew once I was on the plane I would be out of their sight. This often happens, usually at check-in overseas, but occasionally in Australia as well.
I felt seriously let down. The air crew were very apologetic (I think Qantas air crew are great - biggest asset Qantas has) and told me they reported this incident.
But this is poor form. You can tell me that you can't change my seat at this late stage or whatever - I accept that - but don't use fiction with passengers to make your life simpler. Next time I'm tempted to write down names.