I just returned from Las Vegas and have to compliment VA.
I was due to fly out of LAS to LAX on Delta at 6:15 AM to connect with VA back to Brisbane. I'd upgraded to business using points.
Imagine my disapointment when I got out of bed at 3:30 AM to find my Delta flight out of LAS had been cancelled and after frantic phone calls that Delta had re-booked me on an Economy QF flight that evening, unfortunately the Velocity call centre only operates Australian hours so I couldn't contact them, the out of hours line basically said they could do nothing as I was only entitled to the class I'd paid for, not the upgrade.
I went to LAS airport at the appointed time, not looking forward to a 20 hour journey in economy having expected to be sleeping in VA's lovely J class cabins up front.
It happened that the Aus call centre was waking up as I was queuing to check in in LAS, I called them on the off chance they could send me on a VA flight in J that evening. The guy was sympathetic but no seats were available, he then offered to put me into business the following day, I gratefully jumped at this.
So, I've just arrived home after getting a solid 8 hours sleep on VA8 with excellent service (I've flown this route a few times in VA/J and this was the best yet).
Many thanks VA for your great service both on the ground and in the air!
I was due to fly out of LAS to LAX on Delta at 6:15 AM to connect with VA back to Brisbane. I'd upgraded to business using points.
Imagine my disapointment when I got out of bed at 3:30 AM to find my Delta flight out of LAS had been cancelled and after frantic phone calls that Delta had re-booked me on an Economy QF flight that evening, unfortunately the Velocity call centre only operates Australian hours so I couldn't contact them, the out of hours line basically said they could do nothing as I was only entitled to the class I'd paid for, not the upgrade.
I went to LAS airport at the appointed time, not looking forward to a 20 hour journey in economy having expected to be sleeping in VA's lovely J class cabins up front.
It happened that the Aus call centre was waking up as I was queuing to check in in LAS, I called them on the off chance they could send me on a VA flight in J that evening. The guy was sympathetic but no seats were available, he then offered to put me into business the following day, I gratefully jumped at this.
So, I've just arrived home after getting a solid 8 hours sleep on VA8 with excellent service (I've flown this route a few times in VA/J and this was the best yet).
Many thanks VA for your great service both on the ground and in the air!