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SYD hotel overnight comp for delays

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edy4eva

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Got a relative arriving on EY454 into SYD this evening, connecting to the the last service to CBR on the same EY stock ticket. Just noticed that the flight is running almost an hour late, and they rebooked her on tomorrow's 8:05AM flight (even reissued the ticket). I am expecting someone at the VA transfer desk will surprise her with the news.

I'm also expecting a hotel voucher will be given, though not sure what hotel, hence my question. Anyone been through something similar? could it be the airport Rydges?

Thanks
 

AustraliaPoochie

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Rydges if they have space is the nearest one to SYDi, or Ibis Budget for SYDd. Or Stamford/Holiday Inn, if a bit more up market.
You sure about that someone will be at the transfer desk knowledgeable enough to hand her/him a hotel voucher?
Let us know anyway. Ideally, there would be someone with the hotel voucher, but horror stories do abound, though.
 
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williamsf1

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Got a relative arriving on EY454 into SYD this evening, connecting to the the last service to CBR on the same EY stock ticket. Just noticed that the flight is running almost an hour late, and they rebooked her on tomorrow's 8:05AM flight (even reissued the ticket). I am expecting someone at the VA transfer desk will surprise her with the news.

I'm also expecting a hotel voucher will be given, though not sure what hotel, hence my question. Anyone been through something similar? could it be the airport Rydges?

Thanks
I was on EY454 2 weeks back, this was also a delayed flight.... Before getting off the flight, a announcement was made for all connecting PAX to see the staff at the door of the aircraft. The staff had taxi vouchers + letter explaining what to do.... I noticed most of the passengers were put in the Holiday Inn SYD airport.


As for what hotel your relative ends up in .... It depends on what has rooms !
 

markis10

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Rydges if they have space is the nearest one to SYDi, or Ibis Budget for SYDd.
Nearest one is rarely used. They would probably use the Stamford before the Ibis.

I noticed most of the passengers were put in the Holiday Inn SYD airport.


As for what hotel your relative ends up in .... It depends on what has rooms !
The Airport HI is popular for delayed passengers for quite a few airlines.
 

opusman

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Airport hotels are not usually the cheapest so they may end up in the city or KingsX.
 

neko83

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I do the 8:35pm Sydney to Canberra flight too often at the moment (I'm actually on it tonight) and each time it's been cancelled VA have put us up at Novotel in Brighton Le-Sands. Cancellation is obviously a bit different to a delay, but I've always ended up at that Novotel.

They don't procide a voucher, they've got the room already booked by the time you get there. You just have to provide a credit card to cover incidentals (mini bar).
 

Revolio

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Hope it is not Novotel Brighton le Sands. Had friends stay there over NYE - they were disgusted. A quick look through Tripadvisor indicates this hotel isn't what it used to be.
 

neko83

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Hope it is not Novotel Brighton le Sands. Had friends stay there over NYE - they were disgusted. A quick look through Tripadvisor indicates this hotel isn't what it used to be.
It is most certainly a complete s##t-hole, without question.
 

edy4eva

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Thank you all. I sent her a message a short while ago about what to expect. I'll update this thread later with the outcome.
 

neko83

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Thank you all. I sent her a message a short while ago about what to expect. I'll update this thread later with the outcome.
EY454 just landed, hopefully she can make it across. I can hide in the lounge until they're paging me by name to get her a few extra minutes of time if you like? :D
 
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edy4eva

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EY454 just landed, hopefully she can make it across. I can hide in the lounge until they're paging me by name to get her a few extra minutes of time if you like? :D
Ah thanks for the offer, she won't make it. All I know is she just picked up her bags.
 

edy4eva

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I was on EY454 2 weeks back, this was also a delayed flight.... Before getting off the flight, a announcement was made for all connecting PAX to see the staff at the door of the aircraft. The staff had taxi vouchers + letter explaining what to do.... I noticed most of the passengers were put in the Holiday Inn SYD airport.
Exactly what happened with her.
 
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