Switch Telecom dumps QBR

kyanar

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Got an interesting email from Switch Telecom who provide my business 1300 number telling me that from today they're dumping Qantas Business Rewards membership. A couple of very interesting quotes from the email:

When we first initiated discussions with QANTAS to join their Business Rewards (QBR) program, it was a perfect fit: Their goals and values really lined up with what we at Switch Telecom aim to provide to our customers. There was a clear focus on a long-term relationship, encouraging customer loyalty by issuing generous amounts of points for ongoing spend.

Unfortunately, as our initial contract term was nearing completion and we started discussions to extend the partnership, it became apparent that the focus had changed. Whether this was due to the current economic circumstances or other reasons we’re unaware of, we do not know - but none of the people we had started this mutually beneficial relationship with are still working at QANTAS, and the conditions we were presented in order to continue the partnership looked drastically different than what we initially signed up for, encouraging the (sadly) telco-typical model of churn-and-burn and large upfront payments.

I wonder if based on this that other businesses will start dropping QBR? Anyone else heard rumbling from their service providers?
 
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p--and--t

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2020's troubles are initiating unexpected changes across a wide spectrum of businesses and more to come I expect.

My local cafe for Sunday brunches has worked out they can operate with less staff and make adequate profit from selling takeaway coffees and paper-bag muffins and even though reducing restrictions allow for sit down, they are not opening for those services for a couple months, maybe longer.
 

albatross710

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2020's troubles are initiating unexpected changes across a wide spectrum of businesses and more to come I expect.

My local cafe for Sunday brunches has worked out they can operate with less staff and make adequate profit from selling takeaway coffees and paper-bag muffins and even though reducing restrictions allow for sit down, they are not opening for those services for a couple months, maybe longer.
might be an ongoing trend. same with St Lucia Gold Club in Brisbane. Used to have a good spread for breakfast...now it's muffin or nuffin
 

CaptJCool

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Since the headline article was posted yesterday, the QF PAGE has been UPDATED


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DJSYD81

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Remonids bailed on QBR ceasing points earning at EOFY. WINC also went, but they are twice the price of officeworks usually so don't use them. Earning opportunities for our business are limited in QBR but get what you can at the moment.
 

33kft

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Or did they just get classically baited and switched? Costs going up at renegotiation time after becoming a core offering is not all that surprising, but of course disappointing
 

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