Got an interesting email from Switch Telecom who provide my business 1300 number telling me that from today they're dumping Qantas Business Rewards membership. A couple of very interesting quotes from the email:
I wonder if based on this that other businesses will start dropping QBR? Anyone else heard rumbling from their service providers?When we first initiated discussions with QANTAS to join their Business Rewards (QBR) program, it was a perfect fit: Their goals and values really lined up with what we at Switch Telecom aim to provide to our customers. There was a clear focus on a long-term relationship, encouraging customer loyalty by issuing generous amounts of points for ongoing spend.
Unfortunately, as our initial contract term was nearing completion and we started discussions to extend the partnership, it became apparent that the focus had changed. Whether this was due to the current economic circumstances or other reasons we’re unaware of, we do not know - but none of the people we had started this mutually beneficial relationship with are still working at QANTAS, and the conditions we were presented in order to continue the partnership looked drastically different than what we initially signed up for, encouraging the (sadly) telco-typical model of churn-and-burn and large upfront payments.