Suite night upgrade jump in price

[Phoenix-1]

More of a vent than anything. Trying to book two nights at the Sofitel Legend Hanoi, base room rate is ~$1000 for two nights including taxes. Add a suite night upgrade and it jumps to more than $2000, which is the price of the highest non-suite room. Is this how suite night upgrades are supposed to work?

 

[elanshin]

More of a vent than anything. Trying to book two nights at the Sofitel Legend Hanoi, base room rate is ~$1000 for two nights including taxes. Add a suite night upgrade and it jumps to more than $2000, which is the price of the highest non-suite room. Is this how suite night upgrades are supposed to work?

In theory - no. In reality - yes.
Most of the hotels doing SNU pump it to one tier below.
There are a few that don't do that but from searching around they're the exceptions.

 

[goldenhorn]

More of a vent than anything. Trying to book two nights at the Sofitel Legend Hanoi, base room rate is ~$1000 for two nights including taxes. Add a suite night upgrade and it jumps to more than $2000, which is the price of the highest non-suite room. Is this how suite night upgrades are supposed to work?

Yeah it sucks. I'm trying to add a SNU to my booking at Sofitel Fiji Resort, and the booking goes from $1,500 to $2,000. It doesn't make sense because, in theory, the SNU should give you the suite for free if it's truly free, as implied by the offer. As usual, hotels trying to suck every dollar out of you as much as they can.

And not only that, I went back today to book it after 2 days, and the price has now jumped another $200. Is that an algorithm, just realising I've been there before and now jacking up the price?

 

[jase05]

More of a vent than anything. Trying to book two nights at the Sofitel Legend Hanoi, base room rate is ~$1000 for two nights including taxes. Add a suite night upgrade and it jumps to more than $2000, which is the price of the highest non-suite room. Is this how suite night upgrades are supposed to work?

Many properties will do this unfortunately. The SNU is not done from the base room and instead they use a higher room category. Until a few months ago this was clearly noted in the booking for example it would say something like “this room has been upgraded from a Deluxe room”
I noticed that this has now disappeared

in theory, the SNU should give you the suite for free if it's truly free, as implied by the offer.

No, the SNU is “free” from whichever room type the property allocates and it most often is t the base room category

 

[aikman]

If you want to get technical here are the terms and conditions. SNUs are not based on the base room.

9.4.5 Eligible rooms

Eligible rooms vary by hotel. Certain suites may be excluded, such as Presidential suites and VIP suites.

Each type of room eligible for this benefit is paired with a specific type of suite at each hotel offering the benefit. The room type eligible may not be the standard room type.

The individual availability of the “room” and of the “suite” is a necessary but not sufficient condition for the use of a Suite Night Upgrade Suite Night Upgrade on a given day. In any case, the “suite” and the “room” must be booked at the same sales conditions of rate.