Hi all,
I'm after some clarification on the rolling status upgrade process for a family member.
As of 25 June my mother needed 95 status credits to get her balance over 1000 to qualify for Platinum so she booked 2 flights in J at 60 SC's each with the other pax family pooling to her account. As the flight didn't post straight away the SC's due to expire on the 25th dropped off and the upgrade to Platinum didn't occur. Now, my assumption was that as the status credit balance went over 1025 during a rolling 12 month period (based on travel date, not posting date which as we all know can be wildly different!) this upgrade should occur however, she received a less than helpful e-mail back basically restating what is on the account profile (you need xx status credits to upgrade ect) and ignoring the question and the statement that was originally attached indicating that she had earned 1025 credits.
Is my understanding of the way the rolling year status upgrade correct?
Cheers
I'm after some clarification on the rolling status upgrade process for a family member.
As of 25 June my mother needed 95 status credits to get her balance over 1000 to qualify for Platinum so she booked 2 flights in J at 60 SC's each with the other pax family pooling to her account. As the flight didn't post straight away the SC's due to expire on the 25th dropped off and the upgrade to Platinum didn't occur. Now, my assumption was that as the status credit balance went over 1025 during a rolling 12 month period (based on travel date, not posting date which as we all know can be wildly different!) this upgrade should occur however, she received a less than helpful e-mail back basically restating what is on the account profile (you need xx status credits to upgrade ect) and ignoring the question and the statement that was originally attached indicating that she had earned 1025 credits.
Is my understanding of the way the rolling year status upgrade correct?
Cheers