Status Credits for Cancelled flight transferred to J* flight

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Pushka

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Just checking - because of the HBA Qantas cancellation yesterday, and subsequent transfer to a Jetstar flight, the status credits and points for that flight have not posted to the account, but they have for a subsequent flight.

Given there are restrictions for J* credit awards, can I assume that the status credits and points will correctly post as per the original booking, along with the 50% bonus, or will our enquiries result in a response like "according to the T&C's you did not fly on a qualifying flight", even though that was out of our control.
 

TomVexille

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Mr. P will need to ask for Original Routing Credit
 

williamsf1

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Just checking - because of the HBA Qantas cancellation yesterday, and subsequent transfer to a Jetstar flight, the status credits and points for that flight have not posted to the account, but they have for a subsequent flight.

Given there are restrictions for J* credit awards, can I assume that the status credits and points will correctly post as per the original booking, along with the 50% bonus, or will our enquiries result in a response like "according to the T&C's you did not fly on a qualifying flight", even though that was out of our control.

Give them a call and explain.. keep it simple" I was booked on QFxx_ HBA-MEL yesterday and it was cancelled . I was put onto a JQ flight and I am after the points / SC for my original flight " ... they will award the original QF credit
 
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mannej

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Just ask for Original Routing Credit - plenty of examples on here if you need to check up on it.
 
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