Status changing midway during US trip - AC access

[Isochronous]

I booked a trip to the US whilst a PS in Oct. While here I'm flying solely on P fares so have already reached SG and will hit WP on the way back.

SG was on my QFF account for about a week when I tried to access an AC in New York. The agent deleted my QFF from the booking and re-entered it, but it still showed up as Ruby. I also showed her my Gold status on my iPhone by logging in through the QF mobile site and the app, but she wouldn't accept that as she claimed she couldn't be sure my status hadn't expired or some bull**** (she claimed that AA resets all their status in February, and I tried to explain to her that mine was in May based on when I first joined).

It also didn't refresh 4 days later at Chicago. Thankfully I have an Amex Plat CC which I used to get in instead. Thought I should mention that all ACs seem to accept the Plat for entry, which also gets 2 guests whereas the SG card will only get 1 guest.

Would a print out of my QFF account have helped? Just thinking of alternatives for others who might be in my position in the future who don't hold a Plat CC.

 

[madrooster]

A print out with the browser date stamp and URL in the footer is a lot more genuine than having it open on your phone.

Ring QFF and get them to refresh your QFF status... then get AA to remove/re-add your number.

 

[Blackswan]

I've had similar problems with AC's at LGA and MIA. Although at the time I had been SG for over a year, AA's system was showing me as PS. Even upon showing them my valid SG card, they wanted to deny access (I stood my ground and finally got in - even though they made it feel like they were doing me a favour).