Hi all
I am (sadly) in possession of a SQ/LH/UA round-the-world ticket which I have partially flown - the only segment left is from SFO-SYD. I have repeatedly called United, Lufthansa and the travel agent from whom I bought the ticket, trying to change the date of the above flight.
Repeatedly, I have failed. UA claim they cannot change it (the fare is definitely changeable), LH claim they cannot locate the segments of the booking following those flown by LH (LH also issued the paper ticket) and the travel agent says they cannot access the booking as the airlines have 'taken it over.'
All I want to do is change the date - can anyone suggest how I might go about doing this successfully. All in all, I estimate I have spent 4-5 hours on the phone without any luck. All advice appreciated.
Thanks
Geoff.
I am (sadly) in possession of a SQ/LH/UA round-the-world ticket which I have partially flown - the only segment left is from SFO-SYD. I have repeatedly called United, Lufthansa and the travel agent from whom I bought the ticket, trying to change the date of the above flight.
Repeatedly, I have failed. UA claim they cannot change it (the fare is definitely changeable), LH claim they cannot locate the segments of the booking following those flown by LH (LH also issued the paper ticket) and the travel agent says they cannot access the booking as the airlines have 'taken it over.'
All I want to do is change the date - can anyone suggest how I might go about doing this successfully. All in all, I estimate I have spent 4-5 hours on the phone without any luck. All advice appreciated.
Thanks
Geoff.