What’s the deal with not being able to cancel some bookings online? Have a redemption booking I’m trying to cancel and sends me to some form to complete, then they email me back and forth and eventually tell me I have to ring up to make the payment for the miles redeposit fee and now it’s like pulling teeth to get someone to actually take the payment. Absolutely ludicrous that this can’t be done online.
EDIT: And what’s with asking me the reason for the cancellation? The reason is because the terms of the booking allow me to cancel if I want.