SQ Tips, Trips and Tales

[Logan^]

I just did a change of date and flight on a redemption, went from being on SQ221 to now on SQ241 on a different date, but I can't seem to select my seat?

Went from an Adventage to a Saver award but didn't get a points refund (obviously)

 

[JessicaTam]

I just did a change of date and flight on a redemption, went from being on SQ221 to now on SQ241 on a different date, but I can't seem to select my seat?

Went from an Adventage to a Saver award but didn't get a points refund (obviously)

Thank you for keeping things on topic.

[mod hat]
AHEM!
[/mod hat]

 

[coyote25]

Hi everyone, quick question.

I have an upcoming SIA business class flight leaving from Melbourne on SQ208 at 18.25.

I’m been doing some research on the SilverKris lounge and it appears to be underwhelming.

Q: Is there any issue visiting the Air New Zealand Lounge instead of or even visiting both. Assuming I can as I’m flying business of a Star Alliance flight (SIA) but not sure if there is a local rule that I must use SilverKris lounge or can only use one lounge.

Appreciate insights including comparisons. Thanks.

Thanks for the advice and suggestions to use Air New Melbourne Lounge before SQ208 which I had considered.

No issues accessing, very quiet and very nice lounge. I’ll try the SilverKris Melbourne Lounge next

 

[Kangol]

Just looked up lounge guesting rules - looks like *A is strict compared to oneworld in international J, no status.

https://www.singaporeair.com/saar5/pdf/flying-withus/lounge/SilverKris-Lounge-and-KrisFlyer-Gold-Lounge-Access.pdf

Lounge Access Policy - Star Alliance

Access policy for the Star Alliance member airline lounges around the world.

www.staralliance.com

That means in all the SilverKris lounges around the world, J pax with no status cannot guest at all. Has any had an experience indicating otherwise, say in MEL or SYD?

 

[Quickstatus]

J pax with no status cannot guest at all

Correct. It has always been thus

 

[Jacques Vert]

Hi all, just wanted to confirm a Krisflyer redemption query with our resident guru's.

I originally made a redemption booking in September 2022 for travel in September 2023. I now want to change the travel date to January 2024. When I rang Krisflyer, the agent said this was not possible as the Jan 2024 travel date is beyond the 1 year ticket validity (Booked in September 2022, so September 2023 is the latest travel date. Is this correct?

I unfortunately can't cancel the ticket and have the miles redeposited as the miles have also since expired.

Thanks all

It could be a difficult argument. The T&Cs attached to the latest extension contain this clause:

1. I’ve cancelled my redemption booking. Why have I not been refunded the full amount of KrisFlyer miles redeemed when making the booking?
   
   Miles that have already been utilised for redemption will not be eligible for extension. If you have made a redemption booking and subsequently cancelled it voluntarily, any refunded miles will follow the date of expiry at the time of booking.

I think this clause was added at the time of the last extension as I don't remember seeing it previously.

I received this comment while chatting to an SQ agent this morning:

if the miles were already expired it will be forfeited however if the miles is due to expire we can still submit to request for an appeal to extend subject for approval and there is no guaranteee.

 

[SOPOOR]

I received this comment while chatting to an SQ agent this morning:

if the miles were already expired it will be forfeited however if the miles is due to expire we can still submit to request for an appeal to extend subject for approval and there is no guaranteee.

I asked the same question on here a few weeks ago but I didnt get a reply, however, since then ihave called a few times about this, as I have miles expiring soon, and I wanted to book for as late as possible, and then "extend" it again by changing the booking to a later date again

the first person said , we cant guarantee anything because the T/Cs of the program might be different in a years time

second person said yes its possible with a 25usd fee, but did say its a 1 year ticket validity, who i asked what it meant they said, as long as you dont cancel its fine

thrid person said yes its possible with no fee as long as you are cancelling, but did say its a 1 year ticket validity, who couldnt explain to me what the 1 year ticket validity meant

fouth person , who said I was welcome to keep a record of the chat, said I could keep on extending the flights without a fee, as long as the flight is avaialble, you pay the differnece in fees/miles required. I even gave the example if I booked for April 2024, and then in April 2024, I changed the date for April 2025, and so on, would it be fine,? they said yes it was


im really hoping this info isnt wrong as I will be relying on this on my miles expiring soon

 

[mel-world]

fouth person , who said I was welcome to keep a record of the chat, said I could keep on extending the flights without a fee, as long as the flight is avaialble, you pay the differnece in fees/miles required. I even gave the example if I booked for April 2024, and then in April 2024, I changed the date for April 2025, and so on, would it be fine,? they said yes it was


im really hoping this info isnt wrong as I will be relying on this on my miles expiring soon

This is amazing. SQ have a policy (whether you like it or not) that miles expire after 3 years, subject to a once only extension.

However, by booking an award ticket with a travel date 350 days in advance, with expiring miles, you can then theoretically keep extending that ticket year after year so the miles never expire. That's some loophole.

Good luck. I guess we will have to wait a year to see if this is works.

 

[lovestotravel]

Thanks for the advice and suggestions to use Air New Melbourne Lounge before SQ208 which I had considered.

No issues accessing, very quiet and very nice lounge. I’ll try the SilverKris Melbourne Lounge next

Yep, while the staff are lovely in the MEL J SQ lounge the food options are dire and even the F lounge is basically glorified take-away carb loading.

Heading to the NZ lounge is a great option, despite the agents in the NZ lounge reminding you, that you can use the SQ lounge

 

[MARTINE]

Yep, while the staff are lovely in the MEL J SQ lounge the food options are dire and even the F lounge is basically glorified take-away carb loading.

Heading to the NZ lounge is a great option, despite the agents in the NZ lounge reminding you, that you can use the SQ lounge

Mmm

I have used MEL amex one to compare and usually SQ but not NZ

I am on 208 next Sat so may take a peek in there; have lots of those wonderful hours airside before the flight after all the checkin where I live in my 2nd fave parallel universe; first being on board force fed luxury, time and rest.

 

[SCM]

I was on SQ221 last Thursday landing in SYD, and the nice flight attendant offered me all the desserts proactively. Imagine my surprise... I've always wanted to ask for extra other desserts, but never have (mostly because I'm full anyway). Such joy for the sweet tooth that I am.

Also, colour me silly, but the cheese platter out of Singapore is somehow tasting much better than out of Europe. Don't understand how or why, surely should be the other way around.

 

[AustraliaPoochie]

Mmm

I have used MEL amex one to compare and usually SQ but not NZ

I am on 208 next Sat so may take a peek in there; have lots of those wonderful hours airside before the flight after all the checkin where I live in my 2nd fave parallel universe; first being on board force fed luxury, time and rest.

Veering off a bit, I find the temp, as in air cond in the AirNZ lounge at MEL Tulla a bit better, ie, not put at a high temp as is the SQ lounge.
I guess maybe they are trying to make people feel more of the SIN humid heat, as the temp in the SQ lounge, I found, a bit higher and more of a bit strifling, like stepping out of Changi into the open air on arrival from cooler climates!
Food wise, the SQ lounges are geared more towards the SIN type of food too.
Tried the AirNZ and the SQ lounges, on my one trip MEL - WLG a few years back now, before SQ stopped the direct MEL - WLG flight.
Maybe too, the AirNZ lounge is in the basement on ground floor, where as SQ is one level up.

 

[Cruiser Elite]

FWIW if you are sitting on W/Ls I would plug your dates and flts into search again and see what SQ Web Site yields?

I had a W/L MEL-SIN-PVG late July - I was just playing around on the site couple days back and punched deets in again and lo and behold exact same flts available so I quickly snapped them up and then returned and cancelled the original W/L

Now I just get an sms saying original W/L now available to confirm but I have cancelled in and it no longer appears in my list of bookings - bit strange

 

[Chris_h]

Hello all,

Apologies if this has been covered numerous times but could anyone please point me in the direction of the SQ calculator which would tell me how many points and how much cash is required to be paid on a mixed fare? I've tried to find it on the website without any joy. Many thanks.

 

[dajop]

So just spent a couple of hours in the SQ F lounge in LHR and puts the MEL F lounge to shame - and TBH the SIN lounge as well. Nothing fancy but good service a respectable menu (breakfast - not fancy but certainly adequate m - I had a full English with poached eggs). . A couple of champagnes on offer - no idea if they are supposed to be good or not but they went down well. Maybe the MEL lounge manager needs a junket to LHR to see how it is done well at an outstation.

 

[lovestotravel]

So just spent a couple of hours in the SQ F lounge in LHR and puts the MEL F lounge to shame - and TBH the SIN lounge as well. Nothing fancy but good service a respectable menu (breakfast - not fancy but certainly adequate m - I had a full English with poached eggs). . A couple of champagnes on offer - no idea if they are supposed to be good or not but they went down well. Maybe the MEL lounge manager needs a junket to LHR to see how it is done well at an outstation.


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Agree 100%, the MEL lounge is vey weak, and I'm not a fan of the new SQ lounges in SIN, the J lounge is a zoo and just not "warm", the F lounge is better, and TPR is outstanding

 

[AustraliaPoochie]

Hello all,

Apologies if this has been covered numerous times but could anyone please point me in the direction of the SQ calculator which would tell me how many points and how much cash is required to be paid on a mixed fare? I've tried to find it on the website without any joy. Many thanks.

I don't believe SQ has a calculator like that tho.
Was hoping to do a points plus pay, as you are wanting, but also couldn't find anything.
What they want you to do, is to actually make a "dummy"/real booking, right to the payment page, and then there it will tell you the points and cash needed.
((Choose Krisflyer miles at the payment stage)), the blurb says.
Thought I saw somewhere that about 1050 KF miles reduced your fare by a certain amount.
Read up on SQ ((Mix Krisflyer miles and cash)).

https://www.singaporeair.com/en_UK/sg/ppsclub-krisflyer/use-miles/mix-miles-and-cash/

 

[boomy]

So just spent a couple of hours in the SQ F lounge in LHR and puts the MEL F lounge to shame - and TBH the SIN lounge as well. Nothing fancy but good service a respectable menu (breakfast - not fancy but certainly adequate m - I had a full English with poached eggs). . A couple of champagnes on offer - no idea if they are supposed to be good or not but they went down well. Maybe the MEL lounge manager needs a junket to LHR to see how it is done well at an outstation.

No need to go so far, while the LHR lounge is indeed very good, SYD F lounge is nice enough, I always enjoy spending time there before a flight. Hopefully SQ will find an adequate location and get their MEL lounges out of the basement.

Agree 100%, the MEL lounge is vey weak, and I'm not a fan of the new SQ lounges in SIN, the J lounge is a zoo and just not "warm", the F lounge is better, and TPR is outstanding

Agree. Some of my friends say they prefer the old J lounge. I wouldn’t go that far but the new one is definitely disappointing. As you said it’s a zoo, very hard to find quiet place to relax there. Adding what was the temporary F section and opening *G lounge next door didn’t help as meanwhile travel recovered and pax numbers are higher than ever.

 

[lovestotravel]

No need to go so far, while the LHR lounge is indeed very good, SYD F lounge is nice enough, I always enjoy spending time there before a flight. Hopefully SQ will find an adequate location and get their MEL lounges out of the basement.

Agree. Some of my friends say they prefer the old J lounge. I wouldn’t go that far but the new one is definitely disappointing. As you said it’s a zoo, very hard to find quiet place to relax there. Adding what was the temporary F section and opening *G lounge next door didn’t help as meanwhile travel recovered and pax numbers are higher than ever.

The MEL lounge was renovated just prior to the "new" look that the SYD lounge received. Sadly it will be many years before it gets another renovation.

I also prefer the old SQ T3 J lounge in SIN. Food selection was better, general layout was better and heaps of quiet places to relax and darker.

 

[Cruiser Elite]

11K on 787 SQ833 PVG-SIN:

11A and 11K are the bassinet seats in 787 Regional fitout - clearly the standout seats this metal