Yeap, it's always the small things which make a difference. That said hospitality is an industry which can easily be the most draining both physically amd emotionally, so I always see it as a bit of give and take. Be an cough to those in the industry and you can say bye bye to any little extras beyond the job description. Treat those in the industry as real people and watch yourself get better service than the uber triple platium secret society member next to you.
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