Slow e-ticket emails

[ajd]

Just received (02:50 AEST, 19 June) an email from QF with the e-ticket itinerary receipt for a single-segment booking which I booked on 29 May and actually flew on 7 June. I've also got another booking which I made several days ago for which I haven't received an itinerary. Not that any of it matters for me, since it shows up fine on the website, and I don't need these itineraries for reimbursement/tax purposes, but has anyone else had issues with itineraries not coming through? (Is this somehow affected by booking using a gift voucher?)

 

[opusman]

I had the same thing with two gift voucher bookings I made earlier this week - after 48 hours I called QF and they sent them immediately. Seems to be a problem at the moment (although if you had one come through without asking for it maybe they've fixed whatever the issue is).

 

[tomlee1986]

it happened to me before as well

 

[RichardMEL]

Funny this thread should pop up. Add me to the list. Had a booking I made oh, back in May sometime, I made some changes about a week go for travel tomorrow. No issue. Just now I got the e-ticket receipt.. and when I saw it I thought "uh oh, have I had a flight change"? (I didn't recall if I'd gotten it post my change or not, I guess I didn't). Turns out no changes just the receipt.

very odd. Previously they would come in within 5-10 minutes of booking or changes. very odd.

 

[featheast]

Same thing here, booked from a voucher about 2 weeks ago. No ticket number 3 days after on CheckMyTrip, called QF then, ticket issued and no appeared on CMT. This morning received an email of the flight details. Who is the head of QF IT department ?

 

[RichardMEL]

I see people are using vouchers as a common-ish item here. I did not. new booking on qantas.com.

so.. yeah.

 

[JessicaTam]

I booked a few weeks ago and got my eticket this morning. Booked with a voucher.

 

[jimmylikesitwet]

Booked unaccompanied minor through the call centre a couple of weeks ago. No email after a few days so followed up with them and they sent it straight away. The person I spoke to said they were having some issues with automated emails for certain types of bookings.

 

[amaroo]

Same Same. Booked and ticketed a couple of weeks ago ... received again this morning. When I saw it pop up in the inbox I thought hmm, they've made adjustments to SYD-LAX flights to suit the new announcements. But no, just a glitch in the system.

Award booking excluding voucher.

 

[RichardMEL]

Sounds like maybe something was fixed this am, or they found a #*@)*@)load of queued etix emails queued somewhere and pushed them through.

hopefully fixed!

 

[civi_joe]

I had one about 2 weeks ago, booked a last minute JFK-LAX-BNE and only ever got an email about the JFK-LAX leg.

 

[Isochronous]

Received an e ticket this morning got an award booking I booked 12 days ago. Bizarre

 

[slc767338]

I get enough QF e-tickets sent to me to lose track of which ones I've got and which I haven't - doesn't bother me specifically as I can easily check for ticket number using CheckMyTrip but there is definitely a delay with emailed tickets (unless you phone the CC to get one sent - in which case it usually goes through immediately)

 

[jackthomas]

I find the e-ticket delay quite strange, even when theres no issue it takes an hour or so....

 

[JohnK]

I was receiving e-ticket receipts last night/this morning within 5-10 minutes of booking using vouchers.

 

[Chrizztofa]

I booked PER-SIN-BKK for 12 July on Saturday and the system processed my booking twice - it gave me two different reference numbers and it had me sitting across from myself in 13C and 13D. Not sure if the fact that I elected to pay by BPay had anything to do with it. Called up (and got "Qantas Premium" - which I thought was strange since I'm only Gold) and got the second one cancelled - but I'm still yet to receive my ticket for the first booking. Hopefully comes through later this week...

In contrast I booked DRW-PER last week as an ASA and got that ticketed immediately...always easier when just deducting points from the account I guess.

 

[madrooster]

(and got "Qantas Premium" - which I thought was strange since I'm only Gold)

Silver and above now get access to the premium call centre in HBA.

 

[JohnK]

Silver and above now get access to the premium call centre in HBA.

When did that happen? Was it as soon as call centre moved to Hobart? So in effect less staff in premium desk to handle more callers. No wonder some of wait times are verging on the ridiculous.

At least call centre isn't in Mumbai or Manila....

 

[RichardMEL]

I'm sure it happened when they added "& Gold" to the Priority Boarding signs!

 

[JessicaTam]

when did that happen? Was it as soon as call centre moved to hobart? So in effect less staff in premium desk to handle more callers. No wonder some of wait times are verging on the ridiculous.

At least call centre isn't in mumbai or manila....

sg + wp = sg?