Sir Tim Clark apology

[elanshin]

Open letter to customers from Emirates

We take our commitment to our customers very seriously and want to offer our apologies to each and every customer affected by this disruption.

www.emirates.com

I know many of us saw the floods last week in UAE with DXB and Emirates getting absolutely destroyed operationally, but I was just reading Emirates' CEO Sir Tim Clark's response.

I actually find this response quite good given the situation. What do you all think?

 

[RooFlyer]

I actually find this response quite good given the situation. What do you all think?

Act of God/Allah but as we know, its the recovery that counts. Don't know if it helps the pax affected, but good to see. Some Skywards points for affected pax who are members ("Join! and you'll get the points ....") might have been good.

 

[kpc]

I think empty words for the many passengers (incl my friends) who were stuck in Dubai airport when their connecting flight was cancelled....my friends were stuck for over 30 hours at the airport, "slept" in a chair as there were no available hotel rooms, endured hours of Qs to rebook flights etc etc....checked luggage was lost, still to be found....