Singapore Air backing out of refunds? | Australian Frequent Flyer
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Singapore Air backing out of refunds?

onlycopunk

Intern
Joined
Jun 22, 2010
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55
I received the below from SQ today as I immediately requested a refund through the online form when they first cancelled.

Does this mean they’re no longer offering refunds? Who knows when they’ll want to travel again and I definitely don’t want to have to pay any fare difference.

F13C8E50-FF3C-40AC-BC0B-4451D607208E.jpeg
 
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It looks like they are taking a leaf out of Qantas; book - the letter you got doesn't say 'no refunds' - it says you are eligible for a credit to be used later.

You'd have to dig a bit more but I suspect if allowed by their conditions of carriage, you'd still be entitled to your refund.
 
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If anyone can please post how they got an actual refund out of SQ that would be very helpful. Thank you.

It looks like they are taking a leaf out of Qantas; book - the letter you got doesn't say 'no refunds' - it says you are eligible for a credit to be used later.

You'd have to dig a bit more but I suspect if allowed by their conditions of carriage, you'd still be entitled to your refund.
 

onlycopunk

Intern
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Jun 22, 2010
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My original cancellation email explicitly states refund. And when I used the online form I ticked the refund box. I’m just trying to not have to call them.

E0AA5CEF-7A0E-42AF-83A8-15D6C1374969.jpeg
 
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I have a reward booking. I emailed them, but no response as yet.

SQ refund for Comm Booking or Rdpt Booking?
Post automatically merged:

I did not tick any boxes because I do not want an extension to the end of March. I want everything back so that I’m ready to pounce when the time arrives.

My original cancellation email explicitly states refund. And when I used the online form I ticked the refund box. I’m just trying to not have to call them.
 
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When did you email them? What email address did you send to? Remember they are swamped - if you explicitly ask for cancellation and refund pts and taxes paid they will come - may not be overnight but they will come
 

kookaburra75

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If anyone can please post how they got an actual refund out of SQ that would be very helpful. Thank you.
I had a group of four travelling to the UK in mid April, and cancelled the flights via the booking on SQ's website three weeks ago - they were Flex PE. We lost $130 for each person as a cancellation fee, and the email confirmation of the cancellation said it would take 4-6 weeks for the refund to hit my credit card. Bit of a different situation to the above posts, as it was a group booking and we paid the cancellation fee.
 

siri

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Apr 19, 2006
Messages
103
Why bother asking refunds? Call your bank or credit card company and ask them to charge back.. In NSW it's the law, if good are not received you are suppose to get your money back.
In UK (not sure about Aus), if govt mandate certain provisions that stop your business, your insurance automatically activated to get insurance cover.
Qantas is never good at vouchers, always give time limit of 3 months and other conditions which are difficult to manage. I used to throw them to the bin since they are useless.
 

MollyJones

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May 20, 2019
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I got the same email. Booking for 3 of us and had asked for refund.
A credit - and no explanation of how to use it - is useless to us.
Thanks for the email - will try that now.
 
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Have you done so, if so, how did that go?

Why bother asking refunds? Call your bank or credit card company and ask them to charge back.. In NSW it's the law, if good are not received you are suppose to get your money back.
In UK (not sure about Aus), if govt mandate certain provisions that stop your business, your insurance automatically activated to get insurance cover.
Qantas is never good at vouchers, always give time limit of 3 months and other conditions which are difficult to manage. I used to throw them to the bin since they are useless.
 

blusamis

Newbie
Joined
Apr 23, 2013
Messages
4
I was in the same position when they issued me with an automatic travel credit following a flight cancellation. After a few attempts I got through to them on the phone and requested a refund which they were very happy to do - albeit may take up to 4 months.

So just ring them, I found ringing the Singapore number and not the Aus actually got me through. Although this might be luck of the draw.
 

siri

Member
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Apr 19, 2006
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103
Have you done so, if so, how did that go?
I have done it so many times since you are dealing with your card or the bank and its your money. Remember what ever the conditions on that qantas contract it cannot by pass the law of the land.. I have never lost a charged back and some of the dollars are quite big, so don't give up.. Amex, Citi group are extremely good. This is the one reason you pay for these via Credit or charge card.
 
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And SQ? I am only marginally interested though as I'm much more concerned with getting my points back.

I have done it so many times since you are dealing with your card or the bank and its your money. Remember what ever the conditions on that qantas contract it cannot by pass the law of the land.. I have never lost a charged back and some of the dollars are quite big, so don't give up.. Amex, Citi group are extremely good. This is the one reason you pay for these via Credit or charge card.
 

siri

Member
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Apr 19, 2006
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103
Does not matter its SQ or CX since you are dealing with your card or the bank.. If the card have issues then they will investigate behalf of you..
 

relaxalot

Newbie
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Aug 26, 2011
Messages
9
If anyone can please post how they got an actual refund out of SQ that would be very helpful. Thank you.
Hi GMOH,
I likewise had a couple of reward bookings with SQ. When we got the flight cancellation notice it gave the rigmarole about rebooking etc. and we used the online form linked in the email to post messages (one for each booking) requesting that as SQ had cancelled the flight, we wished to cancel the reward booking and have our miles refunded. Got an immediate auto response saying they had got it and might be a bit slow to respond due to current volumes. This was 21 March. On 24 Mar we got an email from a customer service agent offering change/open date or "refund with your tickets conditions". I replied next day with a copy of my original request and stated that was what i wanted. On 26 Mar got an acknowledgement that the cancellation request was sent for processing. It noted the high volume and said possibly 12-16 weeks. The next day, I got a refund notice for the whole amount of fees, taxes etc. saying the usual USD75 admin fee to redeposit miles was waived due to "COVID19 Flt Cnx". The cash is already back on my card and the miles appeared back in my account in the last 48 hours. The communication for the other reward booking came from a different agent and was slightly different but followed the same pattern and is likewise complete (funds back, miles back, no service charge). I'm happy and like you ready to swoop.
 

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