Just wanted to share my experience changing the date and origin of our award tickets (2 adults, 1 child and 1 infant) from NGO - PER to HND - PER.
I called SQ and told the lady that I'd like to change our booking as per above and after giving her the date, she said there's no availability. I told her there's availability online and told her the flight numbers and she proceeded to tell me that new bookings and changing existing award tickets have different availability (which I didn't buy). So I asked her what I can do to change and she said she'll check and put me on hold. Then she told me she can change our booking to the flights I told her earlier but it's gonna cost us an extra 66k miles and around SGD 317 in fees. I asked her why would it cost extra miles but she didn't give me an asnwer and insisted it cost extra miles. So I told her I need to think about it and I'll call back later.
Then I called again and spoke to another person and he was happy to change the tickets for us and it only cost us SGD 93 in fees. We ended up having to pay SGD 143 more for the infant ticket but we don't really have a choice so it's fine. He even called me back after the tickets are issued to make sure that everything's fine.
I'm really flabbergasted at how clueless the first person I spoke to and how different the experiences were between those 2 calls. I'm just glad I didn't cancel our booking after the 1st call.
I called SQ and told the lady that I'd like to change our booking as per above and after giving her the date, she said there's no availability. I told her there's availability online and told her the flight numbers and she proceeded to tell me that new bookings and changing existing award tickets have different availability (which I didn't buy). So I asked her what I can do to change and she said she'll check and put me on hold. Then she told me she can change our booking to the flights I told her earlier but it's gonna cost us an extra 66k miles and around SGD 317 in fees. I asked her why would it cost extra miles but she didn't give me an asnwer and insisted it cost extra miles. So I told her I need to think about it and I'll call back later.
Then I called again and spoke to another person and he was happy to change the tickets for us and it only cost us SGD 93 in fees. We ended up having to pay SGD 143 more for the infant ticket but we don't really have a choice so it's fine. He even called me back after the tickets are issued to make sure that everything's fine.
I'm really flabbergasted at how clueless the first person I spoke to and how different the experiences were between those 2 calls. I'm just glad I didn't cancel our booking after the 1st call.