Seriously Qantas!

[benoles]

So, Im sitting at sydney airport awaiting QF81 to Singapore. Left the lounge as the flight was listed as 'gate open'. Arrived about 1 hour ago. Flight staff still sitting at the gate. No plane parked at the gate. Still showing 'gate open' . No announcements, no updates to the app, no explanation or updated departure time for everyone sitting at the gate. Seriously Qantas, how hard is it to keep people updated. Meanwhile, announcements apologising for a 10 minutes delay to a hong king airlines flights and cathay flight at the neighbouring 2 gates. Having flown multiple other international airlines this year, this is just really poor customer relations/service. No wonder people are upset with the airline. Rant over.

 

[Dmac59]

Notwithstanding that your flight is delayed, my interpretation of “gate open” is that airline staff are in attendance.
I never head to the gate until boarding call is made in the lounge, or I receive an sms regarding boarding.
I hope you are not not delayed too much longer.

 

[benoles]

Thanks, I understand that, but wanted to go for a walk. It is now 70 minutes since we were meant to depart. My frustration is that there had not been one announcement or update at the gate for the huge majority or travellers who were not in the lounge. Nor on the app. Looks like boarding now! Its the little things that make people really annoyed with Qantas.

 

[Warragul]

my interpretation of “gate open” is that airline staff are in attendance.

I agree.
Its the consistent inconsistency with updates though. By comparison a fortnight ago I received a text and app notification from QF about 90 minutes prior to STD that my flight from Cairns would depart 30 minutes late. Agent at check in asked if we'd been notified of delay. So it's not as if they don;thave the mechanisms to update people.

 

[SYD]

Going to a gate before at least “Go to Gate” is displayed is usually going to mean waiting.

Throw in QF81 and almost guaranteed.

Last time I flew it, I was in whY with carryon so went down from the F lounge before the boarding call (which the lounge staff had advised would be soon). I waited an hour before boarding started…

 

[elanshin]

Going to a gate before at least “Go to Gate” is displayed is usually going to mean waiting.

Throw in QF81 and almost guaranteed.

Last time I flew it, I was in whY with carryon so went down from the F lounge before the boarding call (which the lounge staff had advised would be soon). I waited an hour before boarding started…

Just for reference, got called at QF F for QF255. I took my time finishing my dessert and said goodbye to friend (he then got kicked out later).

Gate was a far gate at 37. Got there with no signs of movement and boarding started about 20mins after I got there about a solid 20mins after the supposed start of the boarding time.

We did still pushback roughly on time though.

 

[HMcM]

Definitely annoying but could be worse, I was flying BNE-MEL a couple of weekends ago as the final leg of a status run. We got notified that the flight was boarding at around 8pm (8:45 scheduled take off), and that because of this the lounge was closing. We got to the gate and very quickly found out the original jet was not going anywhere and at 8:19 got notified the flight would be delayed until 9:15 and then almost immediately told the delay would be until 10:55. None of us were allowed back into the lounge. So after the 8pm boarding call we didn't actually leave until 11:14 that night.

 

[Dmac59]

Definitely annoying but could be worse, I was flying BNE-MEL a couple of weekends ago as the final leg of a status run. We got notified that the flight was boarding at around 8pm (8:45 scheduled take off), and that because of this the lounge was closing. We got to the gate and very quickly found out the original jet was not going anywhere and at 8:19 got notified the flight would be delayed until 9:15 and then almost immediately told the delay would be until 10:55. None of us were allowed back into the lounge. So after the 8pm boarding call we didn't actually leave until 11:14 that night.

That is so disappointing, even dishonest by QF.

 

[aikman]

Its the little things that make people really annoyed with Qantas.

They may be annoyed but they are fiercely loyal, as proven by $1.46 billion in profit in just 6 months.