Seriously Qantas!

[benoles]

So, Im sitting at sydney airport awaiting QF81 to Singapore. Left the lounge as the flight was listed as 'gate open'. Arrived about 1 hour ago. Flight staff still sitting at the gate. No plane parked at the gate. Still showing 'gate open' . No announcements, no updates to the app, no explanation or updated departure time for everyone sitting at the gate. Seriously Qantas, how hard is it to keep people updated. Meanwhile, announcements apologising for a 10 minutes delay to a hong king airlines flights and cathay flight at the neighbouring 2 gates. Having flown multiple other international airlines this year, this is just really poor customer relations/service. No wonder people are upset with the airline. Rant over.

 

[Dmac59]

Notwithstanding that your flight is delayed, my interpretation of “gate open” is that airline staff are in attendance.
I never head to the gate until boarding call is made in the lounge, or I receive an sms regarding boarding.
I hope you are not not delayed too much longer.

 

[benoles]

Thanks, I understand that, but wanted to go for a walk. It is now 70 minutes since we were meant to depart. My frustration is that there had not been one announcement or update at the gate for the huge majority or travellers who were not in the lounge. Nor on the app. Looks like boarding now! Its the little things that make people really annoyed with Qantas.

 

[Warragul]

my interpretation of “gate open” is that airline staff are in attendance.

I agree.
Its the consistent inconsistency with updates though. By comparison a fortnight ago I received a text and app notification from QF about 90 minutes prior to STD that my flight from Cairns would depart 30 minutes late. Agent at check in asked if we'd been notified of delay. So it's not as if they don;thave the mechanisms to update people.