Seat selection - doesn't work?

[maninblack]

I'm trying to select a PE seat ( points plus pay ) for a flight this Sat OOL-SYD and keep getting the following message :shock:




Sorry, we are unable to assign you a seat for this flight. Please see Guest Services Staff

at the airport to complete check-in for this flight. We apologise for any inconvenience.

PE seat selection does not work. I informed/complained to Virgin about this weeks ago. The company rep on the board here knows about it. They seem incapable or unwilling to fix the problem. Poor show, I say :!:

 

[Fruitcake]

PE seat selection does not work. I informed/complained to Virgin about this weeks ago. The company rep on the board here knows about it. They seem incapable or unwilling to fix the problem. Poor show, I say :!:

That's not universally true. I have five PE sectors booked this weekend and can select seats on three of them. (Although one only became available yesterday). I was also able to select a PE seat in advance for a flight last weekend. However, my outbound seat that weekend was a Blue Zone Flexi, and seat selection was unavailable for that flight.

 

[DC3]

PE seat selection does not work. I informed/complained to Virgin about this weeks ago. The company rep on the board here knows about it. They seem incapable or unwilling to fix the problem. Poor show, I say :!:

I recently tried to select seats on-line, for 4 flights within the 14 day seat selection period. I had the same error message as Major. All seat selections were completed by phone fairly quickly, however, I'd prefer to do this on-line.

These are my first flights on Virgin for many years, and are as a result of the recent status match.

 

[Virgin Australia]

PE seat selection does not work. I informed/complained to Virgin about this weeks ago. The company rep on the board here knows about it. They seem incapable or unwilling to fix the problem. Poor show, I say :!:

Hi Maninblack, yes you did inform/complain to us, as have others who have given us examples for our team to work through the issues. As for being incapable or unwilling, unfortunately sometimes the process can take some time. Sorry about that. Certainly not due to being unwilling.

These are my first flights on Virgin for many years, and are as a result of the recent status match.

Great to hear DC3

 

[Virgin Australia]

More info on this;
After the recent system upgrade, a "random error" has made its way into the process. Which is maybe what some of you have experienced.
Will be working through a solution asap.

 

[notzac]

Hi Virgin Australia - it would also seem that you can't select seats online for flights booked via a TA. The Platinum desk was able to help me out, but I'd prefer handle things myself. Is this something that could be changed?

 

[straitman]

Hi Virgin Australia - it would also seem that you can't select seats online for flights booked via a TA. The Platinum desk was able to help me out, but I'd prefer handle things myself. Is this something that could be changed?

I have a flight booked by Amex that rolls into the 14 day window tomorrow so I'll be interested to see what happens. The web site says it's eligible so I hope it is right.