Scoot refund policy - deceased passengers can only get a non-transferable voucher?

[Mattg]

I needed to check Scoot's refund policy recently, which can be found here:

Flyscoot Help

I noticed this part in particular, which doesn't quite seem right:

If you are unable to travel due to compassionate reason (e.g. death of passenger or immediate family members), please submit a copy of the death certificate through our Webform.

Upon receipt of the supporting document, we will review your refund request. If eligible, we will process your refund in the form of Scoot Travel Vouchers (non-transferable).

Am I reading this right, that if the passenger has died, and someone requests a refund from Scoot for their ticket, that this will only be issued in the form of a non-transferable Scoot voucher? I'm not sure how Scoot expects a deceased passenger to use this...

 

[Scarlett]

I think you are reading it wrong. Sounds to me like it’s designed for the scenario where the relatives of the deceased want to cancel their travel. Scoot them gives them the voucher; they organise whatever they need to do with their deceased loved one; and then they use the voucher for their travel at a later date.

I seem to recall most refunds for compassionate circumstances are similar.

 

[MEL_Traveller]

I think you are reading it wrong. Sounds to me like it’s designed for the scenario where the relatives of the deceased want to cancel their travel. Scoot them gives them the voucher; they organise whatever they need to do with their deceased loved one; and then they use the voucher for their travel at a later date.

I seem to recall most refunds for compassionate circumstances are similar.

Good pick up! I was thinking along mattg’s line of thought. But yours makes sense!

Looks like they are recommending travel insurance (scootsurance) or your own, to cover a $$ refund for death of passenger, or inability of any other passenger to travel (including things like cancellation of public transport, summons for a court case, damage to your home, etc)

 

[jb747]

I can just imagine the aircraft full of people making use of their post death voucher.

 

[Mattg]

I think you are reading it wrong. Sounds to me like it’s designed for the scenario where the relatives of the deceased want to cancel their travel. Scoot them gives them the voucher; they organise whatever they need to do with their deceased loved one; and then they use the voucher for their travel at a later date.

I seem to recall most refunds for compassionate circumstances are similar.

That is also my reading of the policy, in situations where someone's relative has died. But the page doesn't distinguish between the refund being in the form of a voucher, or what documentation is required, if the deceased person is a relative or the actual passenger.

I hope I am indeed reading this wrong, and that Scoot would apply some common sense in these situations.

 

[henrus]

Scoot's Conditions of Carriage indicate a "full refund" in the case of death before boarding the flight.

 

[Gold Member]

I can just imagine the aircraft full of people making use of their post death voucher.

I’m sure Scoot would still put a 12 month expiry on those particular vouchers.

 

[MEL_Traveller]

That is also my reading of the policy, in situations where someone's relative has died. But the page doesn't distinguish between the refund being in the form of a voucher, or what documentation is required, if the deceased person is a relative or the actual passenger.

I hope I am indeed reading this wrong, and that Scoot would apply some common sense in these situations.

In addition to the contract of carriage there is another page in their FAQs which is promoting scoot insurance and that says that scoot insurance will cover the cost of the ticket if you can no longer travel or the passenger has deceased

 

[drron]

Mind you the policy quoted by @henrus seems to exclude refunds for women. It does say a full refund in the case of the death of the guest before HE boards the flight.

 

[Mattg]

Scoot's Conditions of Carriage indicate a "full refund" in the case of death before boarding the flight.

Thanks - good to know. That does seem to be differentiated from the "full refund in voucher" of the previous sentence.

In addition to the contract of carriage there is another page in their FAQs which is promoting scoot insurance and that says that scoot insurance will cover the cost of the ticket if you can no longer travel or the passenger has deceased

I would expect this of an insurance policy.