Scenic Cruises compensation for ruined cruises announced.

[OZDUCK]

Passengers who had their European River Cruises ruined by weather problems have had compensation amounts announced. This follows on from the High Court case in 2020 ruling that it "was a breach of contract to fail to provide a "pleasurable and relaxing holiday", and that he was eligible to claim compensation for that."

High river water levels had stopped the cruise ships from passing under the various bridges and Scenic resorted to shuttling people around for hours in buses. Other companies had cancelled cruises and refunded payments but Scenic apparently hid the true extent of the problems before the passengers arrived at the cruise departure point. The company also hid from passengers the fact that they would actually refund cruise bookings but only if this was specifically requested

Travellers whose European holiday was disrupted by 2013 floods win $20,000 in compensation

Some Australian travellers left disappointed by a European river cruise in 2013 have just been awarded more than $20,000 in damages each from the NSW Supreme Court.

www.abc.net.au

Man who sued luxury tour company for disappointing European holiday wins High Court appeal

A former school teacher wins an appeal in the High Court after suing Scenic Tours for what turned out to be a "disappointing" cruise due to flooding.

www.abc.net.au

 

[Mary McNeil]

No matter if high or low water levels - Scenic know in advance and still have the guests travel halfway around the globe to give them bus tours instead of the dearly paid river cruise. A very unfair and greedy company.

 

[Pushka]

It's not just Scenic though. Viking are currently dealing with a similar mess. Due to drought. And that is known.

Low water levels are killing Rhine River cruises right now. People are being put into hotels and bussed everywhere. Yuck There are two sides on the Viking forum. Some are the fanbois who say tough luck. The rest are saying people should be able to cancel if they wish or take a bus tour if they still to want to. I would not go to Europe on a bus tour if I'd paid for an expensive cruise.

 

[OZDUCK]

In Dusseldorf at the moment and there are large expanses of exposed river banks on the Rhine. In Cologne yesterday many of the floating piers for the day tour boats are no longer floating but sitting on the river bed. Those that are still floating would just about require crampons and ropes to get up the gangway as they are at an extremely steep angle. All but one of the boats had cancelled their sightseeing tours for the day.