Just to share my recent experiences, booked a night online for my stay before a flight to BKK. I checked in online when the email came through - easy enough. Requested an airport view room in the notes. Arrived off a domestic flight, waited 35 minutes for Tbus - according to the timetable, one did not show up at all. Arrived at check in at about 8.45pm. Long lines, two servers, with 6 people in each line, and more people arriving behind me. The sign for those already checked in was conveniently sitting beside an unattended counter. When a person asked about the online check in line as I arrived, he was told just to join the regular queues. When I finally reached the counter, check in was quite quick, but was allocated a room with a lovely carpark/dumpster area view. There was no mention of my Priority Guest membership, or the benefits associated with this.
The room itself was nice enough, small but comfortable bed. I could not help but notice the thick layer of dust over the "minibar" products available for sale, and did a check, sure enough half of the products were past their best before date.
Breakfast the next morning was mediocre at best, with similar quality and selection to many more budget hotels.
All in all, disappointing for the price, but can't beat the location.
As an aside, I thought I would try Rydges Adelaide South Parklands when I got back (on New Years eve). Once again, no acknowledgement of my PG membership or the benefits associated with this, and a minibar with items again past their best before date.
It was only upon checking out that I advised that I took a bottle of water (as per the PG membership benefits) that the girl at reception asked me if I got a free drink voucher at check in!!!