On 01 April 2019 I paid SGD 467.62 for a Business Class seat on Flight TR 16 departing Singapore to Perth on 05 May 2019. This fare provided a choice of seating. This was a Regular Public Transport flight (RPT).
On 18 April I received an email from Scoot advising me that they had engaged a charter operator to conduct Flight TR16. During subsequent telephone calls I made to Scoot office in Singapore, I was advised that the replacement aircraft did not have any Business Class seats and that I would not be allowed to pre-select my seat. I am aware that RPT operations differ from Charter Operations in many aspects, including safety. I also suspect that the Australian air safety rules do not allow an airline to transfer passengers from an RPT flight to a Charter category flight.
I made alternative arrangements to purchase a Business Class seat with Singapore Airlines on the same date. I understand that Singapore airlines is the parent company of Scoot.
I then contacted Scoot and asked for a refund of the amount I had paid for flight TR 16. I advised Scoot that the reason that I require a Business Class seat is that I have a physical disability.
I was told that Scoot would not refund my money. This is daylight robbery - Intending Scoot customers beware.
On 18 April I received an email from Scoot advising me that they had engaged a charter operator to conduct Flight TR16. During subsequent telephone calls I made to Scoot office in Singapore, I was advised that the replacement aircraft did not have any Business Class seats and that I would not be allowed to pre-select my seat. I am aware that RPT operations differ from Charter Operations in many aspects, including safety. I also suspect that the Australian air safety rules do not allow an airline to transfer passengers from an RPT flight to a Charter category flight.
I made alternative arrangements to purchase a Business Class seat with Singapore Airlines on the same date. I understand that Singapore airlines is the parent company of Scoot.
I then contacted Scoot and asked for a refund of the amount I had paid for flight TR 16. I advised Scoot that the reason that I require a Business Class seat is that I have a physical disability.
I was told that Scoot would not refund my money. This is daylight robbery - Intending Scoot customers beware.