I recently went through the process of claiming rewardseats from Sydney to Hong Kong with Virgin Atlantic with the 2ndoption via Singapore Air. After many attempts and hours on the phonefinally some relief to exorbitant amounts of taxes required in addition topoints.
Finally got a Platinum agent who worked out that booking a Virgin Australiafare with Virgin Atlantic reduced the taxes to $125 person ratherthan $500 each.
Well don't trust what you are told, the electronictickets arrive and I failed to checked the $ charged. Along comes the Visaaccount and I have been ripped off, $500 each rather than the quoted $125. Herewe go again ring the 'local' call centre, they don't understand so it is demandthe supervisor. The supervisor finally agrees to check what notes the agent hadput on the call and yes there is it: $125 per person, well that is notgood enough now we need to check the voice recording. Supervisor advises willring back in 24 hours it is not that easy to find the call to confirm what theagent had written. When I questioned the time advised I could go on hold for anhour or 2 and hopefully get a response, I suggested a call back told wait24 hours. Well the music on hold is not that good so now I wait a call back.
Is it normal practice to quote 1 amount and charge another and then delay a resolution?
Is it normal practise to quote 1 amount and charge another.
Finally got a Platinum agent who worked out that booking a Virgin Australiafare with Virgin Atlantic reduced the taxes to $125 person ratherthan $500 each.
Well don't trust what you are told, the electronictickets arrive and I failed to checked the $ charged. Along comes the Visaaccount and I have been ripped off, $500 each rather than the quoted $125. Herewe go again ring the 'local' call centre, they don't understand so it is demandthe supervisor. The supervisor finally agrees to check what notes the agent hadput on the call and yes there is it: $125 per person, well that is notgood enough now we need to check the voice recording. Supervisor advises willring back in 24 hours it is not that easy to find the call to confirm what theagent had written. When I questioned the time advised I could go on hold for anhour or 2 and hopefully get a response, I suggested a call back told wait24 hours. Well the music on hold is not that good so now I wait a call back.
Is it normal practice to quote 1 amount and charge another and then delay a resolution?
Is it normal practise to quote 1 amount and charge another.