Revalidating expired velocity points

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Caitlinnnn

Junior Member
Joined
Mar 20, 2019
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12
Hi there,

Has anyone had any luck getting expired velocity points back? Points expired on the 6/3 and a return flight was taken 2 days later on the 8/3, flight was booked a couple weeks before expiry date. Email re expiry was lost in spam folder and flights were a coninsidence but thought it could be a valid argument? Has anyone tried to claim that a booking should count as activity? 3 Va flights have been flown in the last 2 weeks since expiry.

Thanks!!
 
Activity is earning or using points. Not booking for potential activity at a later date.

Whether or not Virgin offers a challenge to get points reinstated will be up to them and it will be informative to hear if it has been done previously.

How many points expired?
 
Only 12k points but looking to make a SQ redemption in the coming weeks and we are only a few thousand short in our Krisflyer account so the Velocity points would have been helpful!

Giving VA a call this morning so will update on that.
 
You cannot argue that a booking is points activity. It is not.

I would base any request on sympathy and customer service, noting the 2 day window. Let us know how you go.
 
Wow. Prior to reading this, I was unaware that Velocity points expire. I see that they grandfathered the expiry date of points from the date the period reduced from 36 months to 24. Are you listening American Express?!!

I reckon the OP has a good chance to get the points back by asking nicely and noting travels. But then Velocity may argue that, rules are rules.

Either way, be good to know how it goes.
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

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Also interested in anyone having luck getting points reinstated. My father and step mum are not very points savvy, but back in November lost about 25k points between them. Would be nice to get them back if possible.....
 
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