Retro Claiming of Qantas Points for travel on Qantas.

[TerryW]

I am trying to claim retro points for a member who has returned from the U.S.A. travelling with Qantas.There seems to be a problem,i am assuming because they booked through an online supplier # Fly 365 #,the message i receive is contact Frequent Flyer.My question is,can i submit the claim via email,which i thought may be easier or just hang in the queue as i expect is the case.Thanks Terry.

 

[VPS]

Have you got copies of the boarding passes because you will need them.

Email [email protected] with the boarding passes - you will get an automatic reply with an SR number and if you haven't heard anything after 6 weeks ring and harass them quoting the SR number

 

[TerryW]

I will chase up further,thanks for the info.Terry

 

[TerryW]

I have had success with claiming all the missing points,after two phone calls to QFF,I was amazed both calls took under 5 mins to be answered,i hope other's have had as much success as me.✈

Post automatically merged: Jun 2, 2020

I forgot to add this was in the middle of the day,during the working week.