Reimbursement of Expenses for Delayed Baggage on Qantas Flight

[Paul_PER]

Recently on a Qantas flight my baggage was delayed for a day and a half. As I had no idea if or when the luggage would turn up I spent about $50 on emergency clothing and toiletries.

I have lodged a faxed request for re-imbursement with Qantas Customer Care but haven't heard back.

My faith in the Red Rat is restored.

It took a while but here's what happened:

- delayed luggage on a flight at the end of September
- sent fax to Qantas Customer Care at start of October
- received some paperwork to complete at the start of November (including, believe it or not, a disclaimer, an indemnity, and a confidentiality agreement - so I'll be vague in my details)
- received 100% re-imbursement this week.

Other than the initial fax and returning their paperwork I didn't follow up the claim at all. :mrgreen::mrgreen::mrgreen:

 

[Mal]

- received some paperwork to complete at the start of November (including, believe it or not, a disclaimer, an indemnity, and a confidentiality agreement - so I'll be vague in my details)

Interesting they made you sign a confidentiality agreement - especially for such a small amount.

 

[JRAPQQ]

I wouldn't waste your time with Qantas Customer Care. I expect they are good people engaged in a very difficult job, but they will be as poorly paid as Qantas can get away with, and under-resourced. Until I told them, they didn't even have the name of the airline correct on the Qantas website (they asked people to write to Qantas Airways Pty Ltd!).

What Qantas gives you in compensation for delay in delivery of (Australian Domestic) baggage can not be less than is set out (if I recall correctly) in the Civil Aviation (Carriers Liability) Act 1959. If you're in in your home town, I think that is nothing, presumably on the basis that you won't need any "Emergency Expenses". The Baggage Services (or whatever they're called) team in my experience always do the best they can, within their individual authority.

International is covered by the Warsaw Convention and a series of amendments. There are also local laws, and there the European Union has some compensation requirements.