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Refund Philippine Airlines

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Cruiser999

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Joined
Jan 15, 2015
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Has anyone had difficulty receiving a refund from Philippine Airlines, I cancelled three return trips Manila/Dubai in October 2104, I received the mandatory email advising there is a USD25.00 cancellation per passenger which I agreed with, they emailed me a Refund Cancellation number for the USD3300.00 refund with email addresses and phone numbers to contact if required.

For 4 months I have been sending emails and calling the numbers provided, I get no reply to me emails and the phone numbers provided just rings out, this is extremely bad form for an international airline.

Any assistance would be greatly appreciated, frustrated AA platinum frequent flyer Sydney.
 

yohy?!

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Has anyone had difficulty receiving a refund from Philippine Airlines, I cancelled three return trips Manila/Dubai in October 2104, I received the mandatory email advising there is a USD25.00 cancellation per passenger which I agreed with, they emailed me a Refund Cancellation number for the USD3300.00 refund with email addresses and phone numbers to contact if required.

For 4 months I have been sending emails and calling the numbers provided, I get no reply to me emails and the phone numbers provided just rings out, this is extremely bad form for an international airline.

Any assistance would be greatly appreciated, frustrated AA platinum frequent flyer Sydney.
Chargeback with your credit card provider - provide them the refund confirmation and they should be able to credit your account then deal directly with the airline
 
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Cruiser999

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Jan 15, 2015
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Thank you for your prompt response much appreciated will contact my credit card provider.
 

JohnK

Veteran Member
Joined
Mar 22, 2005
Messages
43,729
Welcome to AFF Cruiser999!

Have you tried calling any other general numbers at PAL? Interested to know why a refund would take so long.
 

pauly7

Established Member
Joined
Dec 8, 2004
Messages
4,972
My company had major issues with credits and refunds with Philippines.

Thankfully they are now on our 'no fly' list due to poor safety.

I know our procurement team ended up writing legal letters to them!
 

Cruiser999

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Jan 15, 2015
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Thanks all for your reply, I have my Credit Card company American Express addressing the issue, I will advise the outcome when sorted out.
 

Sprucegoose

Senior Member
Joined
Aug 20, 2003
Messages
6,847
My company had major issues with credits and refunds with Philippines.

Thankfully they are now on our 'no fly' list due to poor safety.

I know our procurement team ended up writing legal letters to them!
That's not flash. On what basis did they land on your company's 'no fly list' ?
 

pauly7

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Dec 8, 2004
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That's not flash. On what basis did they land on your company's 'no fly list' ?
Poor safety procedures - don't know the details sorry. I'm sure some more learned AFF members will chip in.
 
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