So we had our follow up call today. On the original call, the agent said they were putting in a request for a points adjustment in the region of 200,000 citi points to offset the new earn rates. They said this would put us back in the pre-devaluation phase, and just needed to be approved by a manager.
Well today they said the manager had 'reviewed' the request and it was declined. Citi claimed this was a change in the price the supplier was charging.
I asked if QF, SQ and DJ all increased their prices on the same day. The agent said 'no... they all changed their prices some time ago, and Citi has been absorbing the costs until now'.
In order for us to take out case to the FOB or ACCC, we have formally requested a case number to be generated, with a formal reply from management.
We made the point that as we were spending money on the 1st of November, we believed we were earning points at 1.5:1. Citi allowed us to continue spending, which may be in breach of ACCC guidelines (ie a company offering points/benefits which it doesn't intend to honour).