I called AmEx, and they said not interested to me too.
I think people need to understand that there is no such thing as 'personal' for large orgs. You are just:
- an entry in SAP / Oracle;
- 1 row out of 250 000 rows in an Excel worksheet;
- an entry sitting in the raw data, hidden behind the back of a BI report.
They would have created a set of criteria, if you fall within those business rules, you get thru, and if you don't tick all the rules, then you don't get thru.
Kinda like, I really don't understand why do people complain about high electricity prices. Every retailer offers minimum 15% off headline, and everytime I call I am offered 20% minimum as the lowest bid. These are the business rules / marketing plan / promo funds, it is up to you to get the money. If you don't because you have been 'loyal' to a provider, then it is only because you have been loyal to a set of retired business rules.
So don't take it personally, because you are just a row in an Excel of 10 000 or 100 000 rows. Or worse, you are just hidden in the raw data in the back of a BI report. You number doesn't even see daylight.
So don't take Amex personally. Take your friends and family personally. AmEx does not deserve your anger / body cells dying.