Red Roo - No more F to HKG = No more A380/Skybed Mark 1?

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Kangol

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There is a report over on FT that a cancelled F passenger (AA EXP, no Qantas status) has had their booking downgraded, but their seat in the F cabin has been kept.

If that is true - why is that not offered to F pax? Or to Qantas platinums?

Anyway - I'm glad qantas is listening to us hear on AFF again and at least moving in the right direction if they are starting to offer that.

Can you post the link?
Maybe the QF system can't differentiate between QF and non-QF OWE.. just like AA with complimentary upgrades and on board meals.
 
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boomy

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Just received a call from lovely Amanda from the P1 team. I was given an apology but no explanation to why it took so long to make the adjustments, lucky I had plenty of points in my account to make the booking I wanted in the last few weeks.
In the end I got 60k points back for downgrading my return flight and was allocated in the A380 F cabin on both legs.
I'm not sure if JASA to HKG is cheaper pay then FASA but I didn't get any cash refund.
 

deka2

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Still not feeling the love.

Received a call last week from Qantas and was told by a lady based in Hobart that she would have an answer this week.
It had been noted that RedRoo had passed on our message to him.

Tonight received a call from a different Qantas rep, one in Brisbane, who firstly dealt with my wife’s booking, citing the points and $ refund for the downgrade.

She knew nothing of my booking, but after giving her the information, apologised, tapped at her computer for about 10 minutes and gave me my figures.

Both about $110 in taxes and one of us 22,437 and the other 23,301 points.

On querying the points was told that as these were “any seat awards” and therefore had to be compared to the difference in the revenue fares and that’s why it wasn’t a straight 30,000 points each.

I then asked about two F lounge passes and was told that they had been told by Sydney Operations that as we were now flying J we wouldn’t have F lounge access. Given I am PS and my wife NB that’s correct.

I asked about F lounge passes and was told no go.

Tomorrow I’m going to email customer care and see if I am able to get a better result.
 

MEL_Traveller

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Still not feeling the love.

Received a call last week from Qantas and was told by a lady based in Hobart that she would have an answer this week.
It had been noted that RedRoo had passed on our message to him.

Tonight received a call from a different Qantas rep, one in Brisbane, who firstly dealt with my wife’s booking, citing the points and $ refund for the downgrade.

She knew nothing of my booking, but after giving her the information, apologised, tapped at her computer for about 10 minutes and gave me my figures.

Both about $110 in taxes and one of us 22,437 and the other 23,301 points.

On querying the points was told that as these were “any seat awards” and therefore had to be compared to the difference in the revenue fares and that’s why it wasn’t a straight 30,000 points each.

I then asked about two F lounge passes and was told that they had been told by Sydney Operations that as we were now flying J we wouldn’t have F lounge access. Given I am PS and my wife NB that’s correct.

I asked about F lounge passes and was told no go.

Tomorrow I’m going to email customer care and see if I am able to get a better result.

I might be suggesting a full points refund. Even though this is an anyseat award, the base required for business would be 30K below F. If the refund calculation has to be on the basis of a revenue seat, that's ok (for accounting purposes :)) but there is scope for a 'goodwill' adjustment for the remainder.
 

boomy

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Still not feeling the love.
Both about $110 in taxes and one of us 22,437 and the other 23,301 points.

On querying the points was told that as these were “any seat awards” and therefore had to be compared to the difference in the revenue fares and that’s why it wasn’t a straight 30,000 points each.
Tomorrow I’m going to email customer care and see if I am able to get a better result.

Doesn't sound right to me, you should insist to get back the full 30k.
Similar thing happened to me when they first called to tell me about the change. I was offered a bit less then 60k back for my return flight and said I don't accept it. It took a while but eventually I got back the full 60k.
 

deka2

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Final update

After sending an email to Customer Care this morning I got a call from Amanda in Hobart ( not connected), who had rung me last week.
She had no idea that I had received a call last night and said that she was handling our booking, and just rang to say that they were still trying to get us into the F lounge.

15 minutes later Amanda rang back and the short is we now both have F Lounge access in Sydney.
Not a pass, but noted at the lounge, so we should receive a call the day before.

Very happy, and a thank you to RedRoo and Amanda from Hobart for helping us..

Boomy, was your booking an ASA?

Did you also get a refund of Taxes?

If we had the choice of an extra 14,500 points, or the $220 in taxes, i'll take the $$
 

boomy

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Good result deka2.
I also spoke with Amanda and she was great! She even made the effort to email me once the points were back in my account!
My booking was FASA so points plus ~$730 taxes. I didn't get any cash refund at all.
I do think the value of 14,500 points is higher then $200, so I would choose the points but this is a very subjective matter.
 

amaroo

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QF and QFF are running a scam with this compensation - they should hang their head with shame!

Compare how BA treat passengers that happen to pull an OF (old F) cabin but still get full first class service....FWIW, BA OF still looks better than QF 747 F!


"For the moment, Old First remains First - although you will get your automatic 50,000 Avios compensation (or the travel voucher alternative) for it being Old First."
And here is 'said' card.

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user_offline.gif
 

Danger

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QF and QFF are running a scam with this compensation - they should hang their head with shame!

Compare how BA treat passengers that happen to pull an OF (old F) cabin but still get full first class service....FWIW, BA OF still looks better than QF 747 F!

. . .

Wow. That's pretty special. I'd imagine if Qantas had those "With sincere apologies" cards printed, they'd probably need more of them than serviettes.
 

ketsuzei

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"automatic 50,000 Avios compensation"

Compare that to the "Let's just pretend you booked J in the first place" approach of QF.

A couple of months ago I was looking forward to four QF F flights between SYD and HKG. The alternatives I've come up with take QF pretty much out of the equation. But still no acknowledgment of having been screwed around for commercial (QF-centric) reasons.
 

Happy Trails

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I've still received no notification, much less an apology, from either AA or QF for my downgraded award flights.
 

drron

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I've still received no notification, much less an apology, from either AA or QF for my downgraded award flights.

Though my last experience with AA on a longhaul F award when the flight had major delays was that when I looked at my emails about 4 hours after landing there was one from AA apologising and giving the 2 of us 5000 miles each as compensation.And the miles were already in our accounts.
 
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