under the radar, first up I hope that posts such as yours are never deleted - everyone's opinions count.
but having said that, I disagree with it
I never asked favours from Red Roo, am not a DYKWIA, but the personal touch of having Red Roo here raised my like and thus loyalty to Qantas.
AFF includes a lot of different people, including quite a few who bash Qantas (and everything else). But our online community also includes a swag of P1, WP, and others who spend a gazzilion dollars each year on QF. I feel that the apparent decision by QF to not fund someone to look after us is a bad business decision. And we are also a community of fanatics who provide millions of unpaid hours of research and experience that QF can tap into to test everything from how effective their website and campaigns are, to what frequent flyers really value.
Shame