Red Roo gone?

[CaptJCool]

I heard today that if someone has the name on the bottom of generic letters that people actually use the name to find out an email address and email directly in. So ought we all be sending emails to [email protected]. ?

 

[mviy]

Not to mention, I'm not convinced that the social media team actually bother reading half of the comments made on Facebook. I read one Facebook post from a couple of days ago where someone had asked if there were any plans to upgrade the A380 business class seats. The Qantas rep replied that they were currently upgrading the A330 fleet - which doesn't answer the question at all.

I saw that too. And even that response by QANTAS was only given after they were asked about why they had initially given a pro forma response that didn't answer the concerns raised.

 

[moa999]

Not to mention, I'm not convinced that the social media team actually bother reading half of the comments made on Facebook. I read one Facebook post from a couple of days ago where someone had asked if there were any plans to upgrade the A380 business class seats. The Qantas rep replied that they were currently upgrading the A330 fleet - which doesn't answer the question at all.

Classic politician answer.
Is much better than the other response that they would have which is:
"We have no announced plans to upgrade the A380s"

 

[jojen]

I had the pleasure of meeting Red Roo on quite a few occasions at AFF functions. I always found her to be a very efficient, friendly person and a great ambassador for Qantas. I did message Red Roo on a few occasions through AFF and always had a very prompt response to my queries, concerns.
That particular Red Roo will be greatly missed and I wish her all the best.

However my last message sent early last week asking to help a new member with a difficult situation has only just received a response.
I do wonder if urgent help is needed, especially when overseas how long the response time will be.

Time will tell.

 

[JohnK]

Quite bluntly it appears the concept of Red Roo has changed from a personal level to a group level. Going forward I would not expect any personal interaction and I suspect they will ignore PMs.

To be expected considering all other desperate attempts to cut costs but not necessarily a good decision.

 

[TomVexille]

Enhanced is the correct term

cjd600 ​already corrected me

 

[Paddy55]

Very sad to see Red Roo go... and not that impressed with the QF Twitters knowledge either.

Been dealing with the Twitters over the last couple of days, asking about the lack of PE, J and F availability on SYD-LHR-SYD best year i.e. 353 days out, whether availability had changed because I'd dropped to Silver, and asking for the time they usually become available each day.
Having been receiving what look like canned responses to me e.g.

"our Classic Reward seats are extremely popular and are always subject to availability. There is no difference in viewing this availability as a different tiered member."

and

"our flights are released 353 days in advance, however there is no specific timeframe when classic reward seats are released."

Ugh!

Certainly not the quality of answers RR would have provided

 

[trippin_the_rift]

Very sad to see Red Roo go... and not that impressed with the QF Twitters knowledge either.

Certainly not the quality of answers RR would have provided

Maybe Qantas could replace the entire social media team with an AI chat bot.
That will certainly help the bottom line!!

 

[TomVexille]

Maybe Qantas could replace the entire social media team with an AI chat bot.
That will certainly help the bottom line!!

I hear Microsoft is selling one cheap...

 

[trippin_the_rift]

I hear Microsoft is selling one cheap...

I hear she is selling herself, for cheap.

 

[mickeyc747]

I heard today that if someone has the name on the bottom of generic letters that people actually use the name to find out an email address and email directly in. So ought we all be sending emails to [email protected]. ?

Lol he ignores them

 

[tuapekastar]

Very disappointing news re Red Roo's departure from QF. RR of the last few years (at least the one I met on a number of occasions) was friendly, knowledgable, efficient, and provided assistance to many in this group (and obviously lots more outside of it too - wasn't just 'our' RR by a long shot). She attended a number of AFF functions, as well as some held by other group(s), and represented QF very well. I wish her well in the future.

 

[DC3]

I heard today that if someone has the name on the bottom of generic letters that people actually use the name to find out an email address and email directly in. So ought we all be sending emails to [email protected]. ?

Those emails would most likely be read only by the hand-maidens/masters. AJ would never see them, I'd say.

 

[marki]

Those emails would most likely be read only by the hand-maidens/masters. AJ would never see them, I'd say.

Writing an email to Qantas it takes about 1.5 months to get a reply. Also writing directly to AJ can get you quicker results but thru the hand-maidens.

 

[bsb]

I feel abandoned

 

[Virgin Bart]

Did RedRoo say bye or just go?

 

[Buzzard]

Did RedRoo say bye or just go?

I didn't see a bye.

 

[marki]

It was not official, so no official goodbye, unless somebody knows where the official sorry must go, is?

Did RedRoo say bye or just go?

,

 

[DC3]

Did RedRoo say bye or just go?

There's a thread here, somewhere, where people can declare that they are leaving AFF, or something like that.

In the case of RR, probably had to follow orders from the hierarchy and go quietly (or be euthanized?).

 

[Scr77]

Did RedRoo say bye or just go?

There was no farewell.

RR posts:
http://www.australianfrequentflyer.com.au/community/search.php?searchid=10313203