Recent expeirences flying China Eastern (MU), q'n about service?

[thewinchester]

Does anyone have recent experience flying China Eastern (MU) and can help me with some questions.

I've searched their websites, and as usual information for English-speaking customers is somewhat lacking.

* Does anyone have experience with their J & Y hard product? What's it like comfort wise for 2-3hr flights?
* What's the on-board service like?
* Do customers flying J have access to access to a lounge at either ICN or PVG?

Any assistance greatly appreciated.

 

[Dalescott]

I have only ever flown internally in China. But I have found the service from the FA's very good. The planes are also OK.

 

[samh004]

I agree, the websites are hard to navigate. Several sites I’ve seen have mentioned an F and J lounge at PVG for China Eastern, so I’ll assume it’s there.

As for ICN, I had to download their airport map, and at the top of page 5, showing the 3rd and 4th floor, you’ll see a rather large (comparatively) MU lounge. However their link uses javascript and I can’t post it…

Incheon International Airport >> And click on Airport Guide at the bottom left, it’ll download a PDF relatively slowly

 

[GCS]

I did one J and one Y domestic China flight a few weeks ago. J service was excellent - hard product similar to QF 738 domestic J. There is lounge access in PVG.

Y was ok. Choice of meal served.

 

[wtolmie]

Ive flown them in Y and J internally. No issues. Clean, friendly cabin staff and even China Daily paper handed to me, plus the bonus QF miles. Pity no SC's though.

 

[markis10]

They are joining Skyteam soon.

 

[pshepvic]

Flew MU return from PVG to PEK recently for a 1 day trip. Lounge access was included, but appalling. Basically had water and soft drink, some packet snacks, a few chairs, and nothing else. Probably the worst lounge I've ever seen.

Onboard in J class was a different story though - good service, good food, seats fine for a 2-3 hour trip. Fairly similar to QF domestic J class, except more legroom.

My only concern was their safety ... which was recently highlighted again!