Madam Mina
Intern
- Joined
- Feb 11, 2010
- Posts
- 60
Hi, does anyone have any experience with re-booking a cancelled flight that was booked with Expedia? I am trying to help out my Mum's partner who is a very infrequent traveler. Last year he was supposed to fly from PER to MEL for a footy trip with a group of mates but then had to cancel. The flight was booked for him by a mate via Expedia and it was a QF flight. Apparently he now has a credit sitting with Expedia that he needs to re-book shortly or he will lose it. He only has some notes with the booking reference amount of the credit and deadline to book written on a piece of paper not the actual itinerary from the original flight or the cancellation notice. From what he has written it looks like normal cancellation rules for a QF sale fare, ie must pay change fee, must be for him and must book equal or more expensive flight. He recently decided to use the credit to book a fare to Tassie to visit family and he was trying to book fares that were showing for just under $700 which was well more than the value of the credit which is $488 but when he rang Expedia to book they told him that the fare would be an additional $800 above his voucher which seems like a lot even if they are having to book him into a higher fare class than the cheapest fares showing on the net. Unfortunately not having the original itinerary means I don't know what the original booking class was. Apparently the Expedia guy was very unhelpful on the phone but I don't know if that was just because he didn't really understand what the guy was trying to explain. Can anyone who has re-booked with Expedia tell me if Expedia tend to make re-booking deliberately difficult or is it likely that there was just a really big jump from one fare class to the next and that he should just keep trying to find more affordable options.
