Question vis a vis DSC's and a cancelled leg of a 4 flight booking

[craven morehead]

Just landed in BNE and was advised my next flight to NTL had been cancelled. Qantas has rebooked me on VA
After fetching suitcase form Baggage services I headed over and booked in with VA and was offered upgrade to J for $200 so I took it couldn't be bothered walking from QP down to gate 41 and losing time. Plus I have never been in the VA lounge before so it had to happen another bonus is flying on a jet instead of the Dash8

So question is, am I still entitled to my DSC's for cancelled leg ? Was banking on 80SC's for the EMD-BNE-NTL return trip

Cheers CM

 

[moa999]

Ask for Original Routing Credit (and note the DSC offer as well)..

If you have a VA account you'll likely be able to double dip as well

 

[craven morehead]

Ask for Original Routing Credit (and note the DSC offer as well)..

If you have a VA account you'll likely be able to double dip as well

I have a VA account that is on life support so will definitely go for the double dip.

Who do I chase up the ORC with ? Not something I ever encountered before .

Regards CM

 

[Kerrodt]

I have a VA account that is on life support so will definitely go for the double dip.

Who do I chase up the ORC with ? Not something I ever encountered before .

Regards CM

Send an email to [email protected] setting out the details of your original flight (PNR etc), your FF number, what happened, and ask for “original routing credits” - use those words. Ensure you mention that the flight was eligible for DSC. No need to go into any details about the VA upgrade etc.

You should get a reply within 24-48 hours confirming the credit to your account.

Keep original boarding passes and other records of the flights until it’s resolved.

It is usually sorted quite easily without any fuss.

 

[craven morehead]

Send an email to [email protected] setting out the details of your original flight (PNR etc), your FF number, what happened, and ask for “original routing credits” - use those words. Ensure you mention that the flight was eligible for DSC. No need to go into any details about the VA upgrade etc.

You should get a reply within 24-48 hours confirming the credit to your account.

Keep original boarding passes and other records of the flights until it’s resolved.

It is usually sorted quite easily without any fuss.

Thanks for the help people. Very much appreciated