Question - Review Dates and Requalifying Status

[loobloke]

Note: This is a similar question from a previous thread - made it's own thread since people may not have noticed it.


I flew from CDG - AUH on EY, then 3 days later flew AUH - SYD on VA. It was booked as a return flight with a stopover. After arriving in SYD I also took two domestic flights that day.

The EY sector took about a week to post, while the AUH - SYD, and the domestic flights took only 1 day to post. Consequently, my later flights pushed me into gold, and my review date is set for the 18th Jan. Since I took my EY flight before the 18th of Jan, it does not count to gold review.

I was nearly gold prior to all these flights, and the EY flight should have tipped me into gold. Had it posted promptly, my review date would have been a few days earlier and the SC's from the flights I took on VA (~140) could have counted to me re-qualifying gold.

So now I have about 650 SC's ... but still need 400 SC's to maintain gold, effectively wasting 150 SC's. Based on my travel plans, platinum will be a struggle to reach with the rolling status credits as huge chunks are expiring soon. 250 SC's rather than 400 SC's over one year is much more manageable for my position and I'll definately aim for requalification if that is the case.

Do you think it's reasonable/possible to call them up again to see if they can push my review date back such that my later flights count to me re-qualifying?

I called up velocity to query, and they said all earnings are based on activity date and tried to explain how rolling SC's worked. I don't think they quite understood what I was tying to ask...

 

[notzac]

I think it reasonable for them to re-run the math on your account ... it's not exactly your fault the flights credited in the wrong order..!

It sounds like the Velocity systems aren't set up to go back and re-calculate things based on the Activity date should something credit after the status upgrade date with an activity date prior to the upgrade. Maybe a PM to Virgin Australia would be in order?

 

[pshepvic]

I had a similar scenario occur. Mine was just domestic flights with DJ though - the flight that made me Platinum took 2 days to credit which is the standard, however I did not go Platinum until the next day (as it updates overnight). The problem is, the Platinum status does not backdate to the day you got the SCs, it only starts from the date that the system picks it up.

In the meantime I took my return flight the day before my Platinum status activated. This flight then credited 2 days later, AFTER I was officially Platinum. However, as the flights backdate but the status does not, it meant that the 40 SCs for this flight did not show as counting towards requalification.

I called Velocity and after an escalation and a few days a supervisor got back to me. Basically it's a flaw in the system whereby if you take a flight after the qualifying flight, but before the system has registered the status upgrade, it won't credit towards re-qualification. This generally occurs if you take a flight within 2 days of the qualifying flight, as the status upgrade usually takes 3 days. In the end they just gave me a credit of additional 40 SCs.

If the posting of flights was made faster, it would reduce the likelihood of this happening, although it would still be possible as the status upgrade is always a day behind the SC posting that triggers it. The better fix would be for the status upgrade to backdate to the date of the flight that the SCs were earned on that triggered the upgrade, which would then mean all SCs earned after that flight would count towards re-qualification.