Login Now to remove this and all advertisements (GOLD and SILVER members)
Not a member? Register Now for free

Query regarding cancelling booked flights (with points)

Keasm

Newbie
Joined
Aug 18, 2017
Messages
3
Points
5
Hi
Long time lurker, first time poster. In a fit of foolish optimism, I booked my wife & family on a number of international flights back in April this year using our Qantas points for travel (on both Qantas and Oneworld airlines) in March 2021. With Qantas now cancelling international flights until at least July 2021, what's the best way to cancel my bookings (and at the least get the $ spent on taxes, etc reimbursed)?

I confess I've never had to cancel flights before so - Is it better to wait until Qantas pulls the pin and cancels everything, or is it a simple matter of calling the help desk and working through it with them (and perhaps incurring the 6,000 point penalty per flight)?

If anyone has gone through this process already, their advice is greatly appreciated.
 

I love to travel

Established Member
Joined
Jun 4, 2016
Messages
1,563
Solutions
1
Points
565
Qantas
Platinum
Just wait until Qantas cancel but you will need to be patient as they wont proactively do it for a while.
 

cjd600

Established Member
Joined
Oct 19, 2010
Messages
1,324
Points
480
If they're Classic Award bookings it's a simple matter of calling up.
They are currently waiving the points fee for changes or cancellations for Classic Awards up until 31 October. After which usual 6k pp penalty will apply to cancel.
So if its a Classic Award, you can do it now for full points refund + taxes/charges refund

 

Battymum

Member
Joined
Sep 26, 2013
Messages
150
Points
10
or just do it on the website through "manage my booking"
Be prepared to wait - I only just got mine refunded after cancelling on the 8th of May, and I did have to follow it up last week.
But you should get all your points and taxes back. (I lost about $40 on exchange rates), it will be credited back to the card you originally used to pay.
 
Vinomofo is the best wine deals site on the planet. Good wines, real people and epic deals, without all the bowties and bs.

Recommended by the Australian Frequent Flyer

Keasm

Newbie
Joined
Aug 18, 2017
Messages
3
Points
5
Thanks everyone for their comments; I'll wait until mid-October I guess to see how things have gone (hopefully improved), but again - cheers & thanks
 

Community Statistics

Threads
86,629
Messages
2,101,480
Members
53,927
Latest member
Lena13
Top