Mr_Orange
Senior Member
- Joined
- Jun 17, 2013
- Posts
- 5,667
This is just a personal observation. I do not request or expect others to share my view.
If I am on an award seat or have points upgraded or OPUPed or whatever I am very forgiving - eg if meal choice not available or they run out of PJs or whatever.
If I have paid for the J seat then I am more demanding.
An op-up is the only time I would lower my expectations. Full fare, sale fare, points, ASA are all paid for seats and service should be the same.