I'm not in the position of having a QR flight cancelled but I have just noticed that I have been moved to a different service without notification.
This is a Velocity redemption booking MEL-DOH-MAN in December for 4 x pax. I booked in January on QR989 ex-MEL which is the 1610 departure. At that time VA7 was scheduled to depart at 1710 but I chose the earlier flight to allow a bit of extra time for transit as we are travelling with two kids.
Upon checking QR Manage Booking we have been switched to QR905 which now occupies the 1710 departure slot as VA7 has been moved to a 2340 departure. QR989, our original booking, is still scheduled to depart at 1610.
FWIW QR989 originates CBR and QR905 originates AKL.
Does anyone have a theory as to why we have been moved to a different QR service departing one hour later? And is it worth a call to QR to request that our original booking is honoured, given that the flight can still be booked?
This is a Velocity redemption booking MEL-DOH-MAN in December for 4 x pax. I booked in January on QR989 ex-MEL which is the 1610 departure. At that time VA7 was scheduled to depart at 1710 but I chose the earlier flight to allow a bit of extra time for transit as we are travelling with two kids.
Upon checking QR Manage Booking we have been switched to QR905 which now occupies the 1710 departure slot as VA7 has been moved to a 2340 departure. QR989, our original booking, is still scheduled to depart at 1610.
FWIW QR989 originates CBR and QR905 originates AKL.
Does anyone have a theory as to why we have been moved to a different QR service departing one hour later? And is it worth a call to QR to request that our original booking is honoured, given that the flight can still be booked?
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