Since I am able to reply to an older thread, that covers QFF's terrible customer service, I have revived this thread. Mods feel free to move to a new thread, if appropriate.
Along with the 2000 point debacle, I have just had another incredibly frustrating, time-wasting and pointless conversation with the NZ-based call centre. Ever since they moved offshore, the service and knowledge has gone severely downhill.
I've just taken revenue flights BNE-CHC-BNE in Y- (class Q) which should have earned 1750 points and 20 SCs for a Gold FF. Instead they credited as Classic Award Flights! I called up......
Initial response was OK, then was followed by, "Oh but they were operated by another carrier."
Me, "Yes, that was JetConnect, which is an NZ-based subsidiary of Qantas who operate all of Qantas' trans-Tasman flights. Anyway, the operator is irrelevant, I flew under QF flight numbers."
At which point, I got a whole of carp about how the operator matters more than the flight number.
Long story short, she eventually came back off hold and told me I would get what she had originally said. I'll believe it when I see it!
When the call centres were based in Australia, the CSAs would have known straightaway that is was wrong. It does beg the question though, why the 'system' thought I had X class flights..... one for another thread, I guess!
No doubt I will have to chase the 50% SC bonus too.