QFF support email

[Himeno]

If you have reason to send QFF email and ask questions which require a response, do they actually reply?

Every time I've emailed them before now, it's just been about crediting flights and ORC. They've just fixed the issue without a reply.

 

[Red Roo]

If you have reason to send QFF email and ask questions which require a response, do they actually reply?

Every time I've emailed them before now, it's just been about crediting flights and ORC. They've just fixed the issue without a reply.

To clarify, requests regarding missing points is automated and generally doesn't require a reply unless more information, such as additional documentation is needed.

If you've sent an email via the Customer Care online form, or directly to [email protected], you should receive a reply accordingly.

Please let me know via private message if I can assist.

 

[N860CR]

This was tried a few weeks ago (sending an email). Frequent Flyer called and left a message. They then emailed and said "due to privacy, we are unable to discuss your account via email". This was for the missing QantasCash bonus points.

Probably better off just calling them.

 

[Himeno]

They just called me back then.
They already fixed the first issue before calling me (upgrade request after website didn't work).
Second question was quickly answered, though they wanted to make the changes related to the question now rather then when it will be needed. (name change upon renewal of passport, which isn't happening until September. Had just asked about how to update the QFF account, not to do it.)
Third question (new partner SC earn) wasn't properly understood by the agent and he just checked my next trip and said how many SC/points I'd get from that. Then kept speaking over me when I tried to correct his understanding of the question.
After I explained it (that Qantas had said they would review partner earn on routes QF didn't operate), he just said "no idea, we haven't heard anything".

 

[Simo]

This was tried a few weeks ago (sending an email). Frequent Flyer called and left a message. They then emailed and said "due to privacy, we are unable to discuss your account via email". This was for the missing QantasCash bonus points.

Probably better off just calling them.

Everyone would be the same when dealing with a personal issue.

 

[Himeno]

Everyone would be the same when dealing with a personal issue.

I'd rather deal with email then phones.

 

[N860CR]

Everyone would be the same when dealing with a personal issue.

Given it was just a chase up for missing points... I don't see why they couldn't have just done it. Pretty hard to get a hold of me on the phone most of the time. That's what email is for. And I'd argue it's probably more secure. At least there's a paper trail of sorts.