This one had rave reviews too. OK, might give it another go. AirBnB substitutes were awful, including one that was a share house! We were looking for an Apartment in Docklands/Southbank. Why it gave us that option is nonsensical.
We had the same experience in July - requested a property (five days before check-in) and were told only the DAY OF check in that it was unavailable. They then held the full amount on our cards for almost a week. Really poor. However, that's the only downside for me, have booked with airbnb with great experiences before and will continue to do so - they just need to address this side of things.