Short story:
Booked rental car (budget) via qantas app and made payment via qff points (15.5k), on collecting car advised of rental car $100+ payable. Explained paid in points and showed app with points removed but budget advised qff had not attached a payment voucher to my rental agreement so I needed to pay. I have paid twice points for full amount and cash for full amount.
Spoken via chat/phone and fb but bashing my head up against a brick wall (keep getting transferred as nobody can deal with it) anyone have anything similar? Who do i go to?
At present i want qff to take my points and pay the bill. Budget is happy to refund my CC as soon as qff confirm they will be paying.
Booked rental car (budget) via qantas app and made payment via qff points (15.5k), on collecting car advised of rental car $100+ payable. Explained paid in points and showed app with points removed but budget advised qff had not attached a payment voucher to my rental agreement so I needed to pay. I have paid twice points for full amount and cash for full amount.
Spoken via chat/phone and fb but bashing my head up against a brick wall (keep getting transferred as nobody can deal with it) anyone have anything similar? Who do i go to?
At present i want qff to take my points and pay the bill. Budget is happy to refund my CC as soon as qff confirm they will be paying.