Qff points car booking forced to pay direct also

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deejo77

Active Member
Joined
Feb 5, 2012
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969
Short story:

Booked rental car (budget) via qantas app and made payment via qff points (15.5k), on collecting car advised of rental car $100+ payable. Explained paid in points and showed app with points removed but budget advised qff had not attached a payment voucher to my rental agreement so I needed to pay. I have paid twice points for full amount and cash for full amount.

Spoken via chat/phone and fb but bashing my head up against a brick wall (keep getting transferred as nobody can deal with it) anyone have anything similar? Who do i go to?

At present i want qff to take my points and pay the bill. Budget is happy to refund my CC as soon as qff confirm they will be paying.
 
Day 8

Still no response from Qantas Frequent Flyer - I assume they must have a travel license to book rental cars as such i am now going to look into that avenue

Qantas is playing it’s not us - which technically it isn’t but there is no option anywhere to chase up a hire car - qantas cash qantas grog qantas flights but nothing else.

Call centre is useless and I have wasted 7.5hrs there already without a result
 
Update:

Well i had had enough, so played the guessing game for a senior member of the management team email address - email back from their PA within 4hrs and phone call from a supervisor within 12hrs. It shouldn’t have had to come to this.

Outcome: apologies and they have organised to pay me the amount that budget took as payment from my credit card.
 
Update:

Still waiting- they couldn’t refund me but have to pay budget - no contract in over a week second email to senior management - very quick returned phone call and name a direct phone number and contact person. Advised in email the emotional and financial distress they have caused and i am seeking compensation on top of resolution of my issue.

Will call the phone number i was provided on Wednesday if I don’t have contact by Tuesday.
 
Update:

Well she rang on Tuesday and said it had all been fixed and budget had reversed my cc card.

No they hadn’t - Amex still had charge. So she asked me for my full cc statement to show no reversals.

I rang budget and they could not see an email from qantas attached to my rental agreement - therefore could not process the reversal until such time.

Sent though my full statement and titled the attachment “Qff thinks I am lying about the cc card and reversal” - hopeful it was going to get to the correct person at Qff.

She rang me today to confirm she has the statement and will chase up budget again. I reconfirmed my disappointment with this whole experience with the financial and emotional distress and that I was still seeking suitable compensation.
 
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Update:

COB friday 6 September I had not had any contact.

Email sent to general email and senior management - advising I would be taking external action.

7 September - engaged legal representation

9 September- received a call from the officer handling my complaint - transferred to my legal representative. According to the information provided by QFF budget had tried to reverse the transaction but had a problem on their end. As a sign of apology budget has offered a two day car rental voucher. QFF has offered minimum points as compensation. My lawyer advised that is was very nice of budget to take responsibility for their mistake and we would be happy to accept their apology and voucher. However that had nothing to do with the compensation claim with QFF and they might want to reconsider.

12 September- offer increased by QFF, lawyer advised we would consider it but waiting on budget reversal.
 
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