QFF Platinum requesting release of extra Classic Reward seats?

[mad_atta]

You call the normal call centre, select book new flight, points booking and ask for flight release when the operator asks what you're calling about. Thst is 24/7 and indeed I've made tequests at weird hours.

Thank you, I’ll give that a try. Appreciate the quick response

 

[mad_atta]

So I called, and the friendly and helpful agent (who from their accent I'm guessing was based in AKL) was able to release 1x J award seat on Aug 9th QF136 CHC-SYD. Flight was showing I1 so I'm happy with that.

However for the outbound SYD-CHC on the previous Thursday, which also was (and still is) showing I1, he said the bot wouldn't accept the request. On my app I can see a SYD-CHC booking with a booking reference, but in the booking status field it has "-".

Does that mean that somehow the agent was able to submit a request? Or is that just an empty booking shell leftover from his attempt which doesn't really mean anything?

Also, for short-haul flights how unusual or otherwise is it for the bot not to accept requests to release seats even if I inventory is showing?