QFF Award CX flight confirmed and then wait listed, what are my next steps?

[tlam]

My reinstatement request was sent on 25/02 and still nothing

Call again and confirm if they sent the reinstatement request or send another one if necessary. When I called them on 24/02, the lady told me she will send the request after this call but actually, she didn't, just lied to me and I found out 48 hour later and asked them to do that again.

 

[beast_man]

Call again and confirm if they sent the reinstatement request or send another one if necessary. When I called them on 24/02, the lady told me she will send the request after this call but actually, she didn't, just lied to me and I found out 48 hour later and asked them to do that again.

I’ve been calling every two days … I’ve been told on several occasions now that they can see the reinstatement was sent on 25/02 but still waiting response. Very frustrating.

 

[11sjw]

CX flights show "Confirmed" for 300 something days time. This thread has me concerned!

 

[beast_man]

Quick poll: how many people on this thread are still waiting for a response?

I'm strategising next move and thinking strength in numbers ....

 

[tlam]

My booking used to be “not valid booking” on Cathay Pacific website, now it is showing “waitlisted” and recognized by Cathay, still waitlisted on Qantas website. I contacted Qantas again and they told me to call back in a week, the reinstatement request was sent on 04/03.

 

[MattinSydney]

Quick poll: how many people on this thread are still waiting for a response?

I'm strategising next move and thinking strength in numbers ....

Mine has been issued but I had to get Yahoo News to cover it!

 

[tlam]

Good news: my booking has been confirmed today.
The reinstatement request was sent on 04/03.

 

[beast_man]

I had a long phone call with the team again today, and this evening got an email with the confirmation! What a relief ...

 

[bellroy26]

Mine has been issued but I had to get Yahoo News to cover it!

Just curious, did someone from Qantas get in touch with you after the news?

 

[M@rcoPolo]

Gosh this doesn’t sound very promising. I’m about to book 2 C seats for early next year SYD to KTM. Option 1 is with MH via KUL option 2 is with CX via HKG. Both showing availability atm. I think CX has a better product in C but MH sounds more reliable from a ticketing / rescheduling perspective.
Which one should I pick??

 

[jpp42]

MH sounds more reliable from a ticketing / rescheduling perspective.

I don't know about the ticketing side... they apparently cancel bookings quite quickly too, just like CX. Either way it's up to Qantas to ticket the changes in time, or you lose your booking. One thing is that CX apparently does sometimes reinstate previously ticketed award bookings as described in this thread; I've never heard of a successful reinstatement on MH.

Maybe Malaysia is a bit more settled than Hong Kong in terms of travel patterns, and thus less likelihood of rescheduling things, but that's hard to say.... all airlines reschedule to some degree.

 

[beast_man]

How many people have had this issue occur (other than the crazy FF sale of February)?

 

[Hvr]

Mine has been issued but I had to get Yahoo News to cover it!

Qantas Frequent Flyer passengers caught up in computer glitch: 'Not right'

A Frequent Flyer expert says 'something is not going right' as Qantas passengers anxiously wait for the airline to give them answers. Find out more.

au.news.yahoo.com

Matt Graham, editor of Australian Frequent Flyer, said the whole ordeal has been "poorly managed' by Qantas and is not "a normal thing".

Good to see AFF. especially Matt, responding to the media requests to assist AFF members.

 

[Blackswan]

Does anyone have any contacts of anyone at QF who know what the issue is/how to resolve this?

My booking is still Waitlisted, and I'm getting fobbed off by the 1300 659 161 team. One person I spoke with even hung up on me, after I politely asked to escalate the call to his supervisor (he was trying to tell me that my flights were confirmed and I'm good to go to the airport, when the CX site still says waitlisted).

EDIT/UPDATE: Second person I've spoken with told me it's with Cathay. And if there's a cancellation/award seat opens up with Cathay, then it will be confirmed.

 

[Blackswan]

Further update: Just received an email with a confirmed ticket from QF - and the app is no longer showing "Waitlisted".

Finally, what an ordeal. Plenty of wasted hours.

 

[AL008]

Same with me, have a flight next month but pending all other OWA RTW ticket trips. Very concerned.

@bellroy26 could you please send me the number as well. Thanks very much

 

[gojun]

Come back to confirm the family and I were able to fly. Only had one mishap, where they weren't able to check my daughter in, under 2 years old, as they said she didn't exist on my ticket and couldn't find her in the system. They were able to link it after I provided them her e-ticket number, so have these handy just in case.

 

[tlam]

Hi Everyone,

Cathay did it again. On 30/04/2025, I used Qantas points to book a Classic Reward flight on the Qantas website from BNE to HKG in December. Taxes were paid, points were deducted, and I received the e-tickets by email. However, the booking status in the Qantas app shows "Waitlisted", and the Cathay Pacific website also displays "Waitlisted".


Does anyone know of an email or contact I can use to escalate this issue again? I’ve already emailed [email protected], but my ticket status remains unchanged. As usual, customer support was unhelpful, they told me to cancel the ticket and offered a full refund. I immediately declined and asked them to leave the booking as is.

 

[tlam]

Hi Everyone,

Cathay did it again. On 30/04/2025, I used Qantas points to book a Classic Reward flight on the Qantas website from BNE to HKG in December. Taxes were paid, points were deducted, and I received the e-tickets by email. However, the booking status in the Qantas app shows "Waitlisted", and the Cathay Pacific website also displays "Waitlisted".


Does anyone know of an email or contact I can use to escalate this issue again? I’ve already emailed [email protected], but my ticket status remains unchanged. As usual, customer support was unhelpful, they told me to cancel the ticket and offered a full refund. I immediately declined and asked them to leave the booking as is.

Update on my issue above:

It’s been over a month now. I’ve spoken to so many people at Qantas and also contacted Cathay, but no one has been able to sort it out. Qantas keeps pointing the finger at Cathay, and Cathay tells me it’s not their issue and to go back to where I booked the tickets.

From what I’ve experienced, it looks like this problem isn’t affecting a lot of customers (unlike the one back in 2023), so no one’s really treating it urgently. I’m constantly told to just wait for Cathay to release the reward seats I’ve already booked and ticketed. The team on 13 13 13 don’t even seem to know if they actually work for Qantas, it’s honestly hopeless. The calls are always diverted to Fiji or other South Pacific call centres where staff have limited knowledge and no power to actually resolve anything. They just escalate it and say they’ll call back… which never happens. The only team that seems to be doing anything is [email protected] (based in Manila), but they’re moving incredibly slowly, and I have no idea what’s going on or what I’m waiting for. They replied to a few emails, then went quiet.

I keep trying to get through to someone in Australia who can help, but no luck. It’s pretty ridiculous that we can’t speak to an Australian support team when Qantas is supposed to be an Australian airline, every call is redirected overseas.

I’ll keep posting updates in case others are going through the same thing and need to know what they’re dealing with.

 

[Flyfrequently]

How stressful @tlam

Do you have e- tickets starting with number 081- for all passengers as opposed to just an email?
Perhaps your flights were not ticketed in time?
Others are more expert on here, hopefully they can assist.