QF website is a nightmare

[basso]

Outbound 01 October and return 07 October. Makes no sense.

One way sale fare. Travel Dates 1Oct-31Oct16, 15Jan-31Jan17, 15Jul-31Jul17

 

[esseeeayeenn]

Except in the case above it is the one way component of a return that is more expensive. Which is unusual, I agree.

Since the new yield management system was launched I have started to see a lot of manipulation by QF of what is available depending on how you search, what else you've got in the PNR and whether it is a change or a new ticket. The above is something new though that I hadn't noticed.

Oops, misread that!

 

[esseeeayeenn]

The website really needs a way to opt out of the chat pop ups.

 

[RichardMEL]

Just making a booking reminded me of an amusing yet inaccurate bug

I am P1 status, yet booking pages suggest "Qantas Club Bronze Members may earn....." X points/status credits (the numbers are correct, but somehow... a big status drop lol)

minor, but still - a bug

 

[JohnK]

One way sale fare. Travel Dates 1Oct-31Oct16, 15Jan-31Jan17, 15Jul-31Jul17

Another brilliant marketing idea? One-way outbound on sale but if you want to come back we'll charge you double?

I've been playing with the website the past 2 weeks and it is driving me nuts. Log in and get logged out before having a chance to digest the information.

Dates not saved when using modify search.

Change the departure airport and you have to re-enter the destination airport.

But I'm sure most of these have already been mentioned. Got myself out of position on award flights using AA miles and paying the cash penalty.

 

[UP4014]

Another brilliant marketing idea? One-way outbound on sale but if you want to come back we'll charge you double?

I've been playing with the website the past 2 weeks and it is driving me nuts. Log in and get logged out before having a chance to digest the information.

Dates not saved when using modify search.

Change the departure airport and you have to re-enter the destination airport.

But I'm sure most of these have already been mentioned. Got myself out of position on award flights using AA miles and paying the cash penalty.

Agree, hate the way when you want to modify you have to start again, drives me nuts and usually only spend a short period at a time looking for flights as makes me want to through a brick to the screen. :evil:

 

[RichardMEL]

Another brilliant marketing idea? One-way outbound on sale but if you want to come back we'll charge you double?

You're objecting to a sale fare that has restrictions and isn't available as a return? or rather is but at a slightly higher price?

this is revenue management not marketing.


I see this as slightly akin to QF having ex-NZ sales (like the flash weekend sale on right now) where I can get a F fare so much less than ex-AU. you play the system you find ways to win.

At any rate pricing decisions I don't think are really website flaws per se, they're published fares by the carrier.

I remember last year I randomaly fell across a EK/QF special fare ONLY ex-MEL for the dates between Christmas and NY offering J for $399 or something like that one way. Clearly EK wanted to fill their empty cabin during a light period. worked just fine for me. Combined with a one way ez-NZ sale in F and bonza journey for 200 SC.

there are pros and cons to pricing choices by airlines.

my 2 cents anyway

 

[JohnK]

You're objecting to a sale fare that has restrictions and isn't available as a return? or rather is but at a slightly higher price?

this is revenue management not marketing.

Not objecting. Sale on one-way outbound is going to get my business but not going to book inbound return at double the price. Makes no sense to me but then I don't work in yield management.

 

[Limewood]

Stop these annoying pop ups
When looking for award flights only show PE/J/F if really available not a poor combination
When searching for award fights show all that are available at once on one page.
(not having to click again to see seats other than Y)
Do not route my award search to US via HK only direct!
Stop waking us all with outrageous award fees.

 

[GaryBne]

MANAGE BOOKING on the web site is also part of the nightmare

Before travel on say BNE-MEL-BNE I wanted to change the return to an earlier flight. Usually permitted for an $88 fee plus any price difference. Just select which flight one wants to change under “Manage Booking”.

But now a warning message comes up that BOTH flights need to be changed when I only want to change the return– you can’t change just one leg. (its not a condition of the ticket – I checked)

“rebooking” the same BNE-MEL leg on the same flight (no changes) incurs a fee of say $350.(plus $88 Change fee) Given the original flight cost me $260, and a fresh new booking for the identical seat at the same time I was trying to make the changes was $280.

Add on top of that the changes I actually wanted, then its cheaper to book a whole new itinerary. Fixed by phoning Res – who tell me they get six calls on those per day.

But crikey – at least we now have an App called “skip” that allows us to sit in the Club and order coffee so we don’t need to queue at the barista bar.

This is my question to AJ: its one thing to save $ by getting Bangalore work experience students on the web site – then incur overtime in the call centre to fix the mess, but what AU manager is doing the quality control and acceptance testing of the web site software and why do they still have a job?

 

[maroonone]

I am reliably inform all the work experience kids have gone to the ABS. Web development is now done by a grade 3 coding class at a private school. Testing is done by kindergarten.

 

[katiebell]

Just tried to pre-order my meal using 'select on Q-eat'. The list of ingredients has disappeared… In addition, it no longer states if a dish is vegetarian and hte online only special is a guessing game: you have to click on the dish to find this out. These were the features that made the QF online meal ordering stand out from other airlines and went some way towards compensating for the fact that meals can only be ordered 7days out (unlike others that havea 28 day window).

If I were not a fluent English speaker I would struggle with some of the slangy word usage, especially on the domestic web pages.

Qantas: you had a great website that was easy to use and I could do what I wanted quickly and easily. NOw it is time-consuming and just really hard work.

 

[esseeeayeenn]

New error message lately when trying to do ordinary things. So annoying.

 

[katiebell]

Using the meal selection page & email option now ends with no way to go back to MMB other than via the home page.

Did QF actually do any acceptance testing on this 'enhanced' site? It was so easy to use before the enhamcements. Pleaswe go back to the version before last

 

[marki]

New error message lately when trying to do ordinary things. So annoying.
View attachment 78925

I get this just about all the time

 

[Groundfeeder]

I'm not sure if this is a T-80 issue, but I've been trying to select on behalf of (coeliac) Mrs GF gluten-free food for QF BNE/MEL trips in Dec 2016 and Mar 2017, but get a response saying no GF food available for these flights! Haven't had a problem in the past with this "feature".
QF should know there is a wealth of GF snacky stuff around and have provided good GF hot meals in the past, but is this just an IT quirk?

 

[katiebell]

I'm not sure if this is a T-80 issue, but I've been trying to select on behalf of (coeliac) Mrs GF gluten-free food for QF BNE/MEL trips in Dec 2016 and Mar 2017, but get a response saying no GF food available for these flights! Haven't had a problem in the past with this "feature".
QF should know there is a wealth of GF snacky stuff around and have provided good GF hot meals in the past, but is this just an IT quirk?

I've had VLML added to my next booking but not by me or the TA. Tried to take it out & it is there again...

 

[Mattg]

I came across this cracker of a deal yesterday...

The J price was 12,800 points higher than the Y price. Trouble was, the MEL-SYD flight was on a Jetstar A320 without J and the SYD-LAX sector was in Y...

 

[Red Roo]

I'm not sure if this is a T-80 issue, but I've been trying to select on behalf of (coeliac) Mrs GF gluten-free food for QF BNE/MEL trips in Dec 2016 and Mar 2017, but get a response saying no GF food available for these flights! Haven't had a problem in the past with this "feature".
QF should know there is a wealth of GF snacky stuff around and have provided good GF hot meals in the past, but is this just an IT quirk?

Hi, I can look in to this for you. Can you please message me your booking reference?

Red Roo

 

[Pushka]

I agree. Our Classic award booking made a few weeks ago still hasn't ticketed and I need to change it. A call to premium line a couple of hours ago and still not fixed.