QF-VN transit in MEL (BNE-MEL-SGN-HAN)

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Hi All!!

We had been planning a longer trip to Europe with two of our adult children, but we couldn’t get everyone to agree on timing, destinations etc. My wife, however, had already booked her holidays with her employer, and they are always difficult to deal with regarding changes to leave. So we were trying to decide what to do with the time. We saw a Trip-a-deal (No flaming please) package to Vietnam/Cambodia. We have never used them before, normally doing our own thing, but thought we would give them a try, mainly because the timing worked out. We just made a spur of the moment decision.

We knew that we would be at the tender mercies of Trip-a-deal regarding the flights booked for us, but hoped that common sense would prevail. There were some obvious choices that made sense, but of course they have chosen a particularly convoluted set of flights. I suspect this is for their own convenience to have all tour participants arrive on the same flight to make the hotel transfers easier and cheaper for them. We knew the risks.

The travel time over is 19 hours – BNE-MEL(QF), MEL-SGN(VN), SGN-HAN(VN). The travel time back is 17 hours – REP-HAN(VN), HAN-SYD(VN), SYD-BNE(VA). So a lot of flights/transits.

The flights back aren’t really an issue, we can probably cope with anything that happens, but the flights over have left me with a few questions that I’m hoping this group might be able to provide advice on. It’s been a long time since I’ve done such a complicated itinerary involving multiple airlines and domestic to international transfers, and service levels/available staff have dropped in that time.

For clarity, all 6 flights have been ticketed on a single eTicket with a single reservation code. It has linked to it individual reservation codes for each of the 3 airlines involved. It is a little hard to tell but it appears that the ticket has been issued by VN. If I view the reservation on either the QF or VN websites, I see all 6 flights on the itinerary listed, on VA, I just see the last 2 sectors.

The 1:55hr domestic-international transit in Melbourne is probably the one of concern. It should be fine, but you don’t want anything to go wrong! I’m hoping that other readers can provide their experiences to my questions/comments below:

  • I will check in online before going to the airport, but I’m not sure if I will have to do that on the QF or VN websites, or both. I’m hoping to have all our boarding passes for the 3 flights over. I would normally purchase seat selection for the long sectors, but the fare bucket used by Trip-a-deal doesn’t allow that, so It’ll be the lucky dip at online check in!
  • I am hoping that our bags will be tagged all the way from Brisbane through to Hanoi. That way we won’t need to deal with them in MEL. I understand that we will need to collect bags and go through customs in SGN, before doing a bag drop for the flight to HAN. I am hoping that there is an interline agreement between QF and VN in MEL, but it isn’t listed anywhere I searched. QF do seem to sell VN sectors, so I hope that interline bag transfers will operate in MEL.
  • As I want to make sure the bags are tagged correctly through to HAN, I want to avoid the self-check in at QF BNE. It’s nice to be able to talk to a bio-robot. In the old days, there used to be a manned “international transfers” check in desk at BNE domestic that dealt with this stuff. Does that still exist or are there other manned check-in alternatives available (economy/no status anymore)?
  • If we did have to pick up and recheck in our bags in MEL, is 1:55 going to be enough time, assuming of course the BNE-MEL flight lands on time?
Thanks in advance for any input provided. I have written a bit of a long spiel, but the intention is to provide all the relevant information and background, so I don’t waste your time asking for more information. At the end of the day we will cope, but I’m a measure twice, cut once type of person. The travel is all on a single eTicket, we are insured, and the airlines and Trip-a-deal should deal with any problems.

Looking forward to your responses……..
 
The travel time back is 17 hours – REP-HAN(VN), HAN-SYD(VN), SYD-BNE(VA). So a lot of flights/transits.

The flights back aren’t really an issue, we can probably cope with anything that happens
I've read that the new airport (SAI) further out from Siem Reap will be opening in mid-October
 
I've read that the new airport (SAI) further out from Siem Reap will be opening in mid-October
Yes, that is my understanding as well. We will be travelling after the opening time for the new airport, but the tickets are still showing REP. I expect to get the change email at some time in the next few weeks!
 
In the old days, there used to be a manned “international transfers” check in desk at BNE domestic that dealt with this stuff. Does that still exist or are there other manned check-in alternatives available (economy/no status anymore)?
Yes in fact I used it last month but the non-priority queue was long even at 5 am
 
Thanks for that update...... Our flight to MEL is at 6:15, so we will have to be up early to join the queue!! I can see our door to door travel time creeping up to 22-24 hours. We'll make an assessment depending on what we see when we get to the airport. We could always try the self checkin and see what is printed, and then join the queue if needed.
 
I've read that the new airport (SAI) further out from Siem Reap will be opening in mid-October
Ah this explains my difficulty booking SGN-REP for March 2023. I get SAI and REP pop up and I wasn't sure of the difference. I've noticed you can't even find fares for my dates on third party booking services, it must be because they don't have SAI in the system yet.
I've found I can book directly with Cambodia-Angkor Airlines but it seems the taxes on these flights are more than the lowest fares. Thus the cheapest I can get is around $380 return.
 
Opens today!
Just watching the video on there. Paid for by China by the look of the footage at 0:45 - it's not in English but you can see the Chinese flag and the Life President.
 
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I just read that the new airport is 50km outside Siem Reap and the transport services are going to be expensive. Given the high prices on these flights I think I'll switch flights to SGN-PNH and take a limo to Siem Reap. The airfare is half as much and we get to see a bit of the countryside.
 
Given the high prices on these flights I think I'll switch flights to SGN-PNH and take a limo to Siem Reap. The airfare is half as much and we get to see a bit of the countryside.
Or boat from Phnom Penh to Siem Reap (which I wished I'd done)?
 
Or boat from Phnom Penh to Siem Reap (which I wished I'd done)?
Oh wow. I didn't even know about that. I'd read about boats in Laos but not Cambodia. Will look into it. Edit: looks like the river gets too low during March and the service gets a bit unreliable before ending in April.
 
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By the way I managed to see the new Siem Reap Angkor airport this week. I may post some pics in a separate thread. Has quite the "white elephant" feel about it. We only flew domestic (one way from SR to PP) after getting a car ride out to SR from PP. Huge shiny empty place in the middle of nowhere, an hour's ride in a taxi from town. Was funny to see poor hot sweaty people who'd taken a Grab tuktuk all the way out there (travel time is shown as 151 minutes! Price about $A30). Grab taxi was about $45AUD depending on time of day. We got a mini bus (seats 8) for $A14 pp.
 

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